Food & Beverage Assistant

The Red Carnation Hotel Collection (Red Carnation Hotels); London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in London seeks a Food & Beverage Assistant to provide exceptional service and assist in creating memorable guest experiences. The ideal candidate will have previous experience in a similar role, excellent interpersonal skills, and keen attention to detail. This full-time position offers a competitive salary and various benefits including holiday allowance and discounts.

Benefits

Holiday allowance starting at 20 days

Excellent service charge

Discounted meals

Free meals on duty

Qualifications

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Ability to handle high-pressure situations with grace.
• A strong passion for hospitality and ensuring guests have an unforgettable experience.

Responsibilities

• Creating memorable experiences for guests with high attention to detail.
• Taking orders and cleaning tables tomaintain high service standards.
• Assisting with restaurant telephone calls and reservations.

Skills

Excellent customer service skills

Interpersonal skills

Attention to detail

Job description

Overview

Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Food & Beverage Manager.

Location: Hotel 41, London

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25,500 + service charge

Key Responsibilities

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant with in house telephone calls and messages from guests as well as taking reservations to the company standards.

What are we looking for?

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
• A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

What’s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Equal Opportunities

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.