Food & Beverage Assistant

Malmaison; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality brand in Exeter is seeking a Food and Beverage Assistant to support event management and deliver exceptional service in a 3 AA Rosette restaurant. Candidates should have a strong passion for food and beverage, be knowledgeable, and provide friendly, efficient service. Flexible shifts available, including evenings and weekends, with opportunities for career development and internal progression. Exceptional alignment with the brand's service and high standards is essential.

Benefits

Discounted staff room rates from £65 per night

50% off Friends and Family room rate

35% off dining in Brasseries and Bistros

Fully funded apprenticeship programmes

High Street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes up to £1,500

Wellness & National Campaign Days

Instant access to earned pay via Wagestream

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Strong passion for delivering excellent hospitality and service.
• Ability to communicate effectively with kitchen and management team.
• Flexibility to work various shifts and days.

Responsibilities

• Assist in the smooth running of all events.
• Maintain high standards in the restaurant.
• Control the flow of communication within the team.

Skills

Passion for food and beverage

Customer Service

Knowledge of food, wine, and cocktails

Job description

About the Location

60 Bedrooms; 55‑seat Bistro & Bar; 3 Private Event Spaces seating up to 65; Spa with outdoor heated pool, indoor hydro‑jet area, 4 beauty rooms, small relaxation area, manicure and pedicure stations.

Exeter is one of the most vibrant, attractive and historically interesting cities in England, pre‑dating the arrival of the Romans in AD 50. It offers a host of fascinating visitor attractions including unique underground passages, imposing Roman walls and beautiful quayside. The hotel sits within an iconic building, formerly an Eye Infirmary, with historic walled gardens and striking architecture.

About the Role

Food and Beverage Assistant, up to £13.30 per hour (including tronc), 37.5 hours per week.

Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do.

In this role you will assist in the smooth running of all our events, be part of the Food & Beverage team and grab your chance to work with the best food, drink and a brand you can be proud of. You'll help control the flow and communicate with the Kitchen and the restaurant management team to ensure smooth and controlled experiences for our guests. This role also involves working within our 3 AA Rosette restaurant where you will be expected to maintain current standards.

We are looking for someone who is passionate about food and beverage and delivering amazing hospitality to our guests. Knowledge of food, wine and beverage is an advantage. You must have passion for hospitality and deliver service with a smile.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We'll help you be ‘The Difference’ between good and great guest experiences. We create memories that our guests never forget. This could be the next step for you into an F&B Management role – we actively encourage internal development and progression.

Benefits

In addition to competitive rates of pay we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality, rooms available from £65 per night.
• Discounted Friends and Family room rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded apprenticeship programmes that support you in developing your career.
• High Street discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare cash plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities such as – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save directly from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.