Food and Beverage Assistant

Forest Holidays; Manley Common; On-site; GBP 10,000 - 40,000; Full time

Job summary

A unique holiday company in Manley Common seeks a guest services staff member to provide a warm welcome, serve food and drinks, and ensure an outstanding guest experience. Ideal candidates will have experience in fast-paced environments and demonstrate excellent communication and customer service skills. This role offers various benefits including a generous holiday allowance and performance-based bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Save on cabin breaks

Hundreds of discounts

Responsibilities

• Provide a warm welcome to guests checking in and deliver exceptional customer service.
• Serve food and drinks in café, bar, and restaurant, and handle retail duties.
• Ensure every guest enjoys the Forest Feeling experience.

Skills

Experience in a fast-paced F&B or retail environment

Friendly, positive, and helpful attitude

Passion for delivering an outstanding guest experience

Excellent communication skills

Attention to detail

Job description

Overview

Working at our Forest Retreat, the heart of our location, you'll provide a warm welcome to guests checking in for their holiday. You will serve food and drinks in our café, bar, and restaurant, as well as handle retail duties in our on-site shop. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Responsibilities

• Provide a warm welcome to guests checking in and deliver exceptional customer service.
• Serve food and drinks in our café, bar, and restaurant, and handle retail duties in the on-site shop.
• Ensure every guest enjoys the Forest Feeling experience.

Qualifications

• Experience in a fast-paced F&B or retail environment.
• A friendly, positive, and helpful attitude.
• Passion for delivering an outstanding guest experience.
• Excellent communication skills and attention to detail.

About Forest Holidays

We are a Certified B Corp. Our business has been recognised as a force for good. We\'ve never done business as usual. Our holidays are unique, and so are we. We\'re a team of 800 people. We\'re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They\'re places to discover the wonders of nature and realise the part we all play in protecting it.

Benefits

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• One full paid day to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on cabin breaks - Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts - Save on top brands across the UK.

Pay Rates (Aged 16 and 17)

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you\'ll be part of a team that values people and the planet.