FOH Section Lead

Umami; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing hospitality brand in Leicester is seeking a motivated FOH Section Lead to supervise the front-of-house team and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, proficiency in customer service, and the ability to thrive in a fast-paced environment. The role offers competitive salary, career growth opportunities, and staff meals, along with the chance to work in a dynamic and supportive team atmosphere.

Benefits

Competitive salary

Career growth and training opportunities

Staff meals

Positive and dynamic team environment

Qualifications

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Handle guest complaints and resolve service issues quickly.

Skills

Leadership skills

Customer service skills

Communication skills

Organizational abilities

Ability to motivate a team

Multitasking abilities

Tools

POS systems knowledge

Job description

Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport—no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we’ve got it all under one seriously stylish roof.

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We’re Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem‑solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• A positive and dynamic team environment.
• Staff meals.
• The chance to work with a respected and growing hospitality brand.

How to Apply

If you have the leadership skills and passion for hospitality to excel in this role, we’d love to hear from you!