FOH Duty Manager

DHL Germany; Luton; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading supply chain company is seeking a Front of House Duty Manager at Luton Airport. The role involves overseeing front of house operations, ensuring safety and operational standards, and managing a capable team. Candidates should possess strong aviation experience and excellent communication skills. Join a dynamic and inclusive workplace offering a competitive salary and various employee benefits.

Benefits

Generous pension scheme with 8% employer contribution

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Previous experience managing an operation is essential.
• Proven ability to manage people effectively.
• Strong communication skills with all levels of the business.

Responsibilities

• Oversee front of house operation within Luton Airport.
• Ensure operational standards and safety guidelines are met.
• Support and mentor direct reports for engagement.

Skills

Aviation experience

Independent working

Operation management

People management

Excellent communication skills

Job description

Overview

Pay Rate: £45,000

Grade: RCS L

Contract Type: Permanent (Full-Time)

Shift patterns: 6 on 3 off shift pattern, which will include working both earlies and lates

Location: Luton Airport - LU2 9LS

Security note: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports. We are seeking a Front of House Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Overseeing the front of house operation within Luton Airport
• To supervise the running of a safe and efficient operation, working within clear guidelines to help achieve Operational Standards and defined outcomes for your responsibility area / shift approach
• Have clear understanding of Objectives & KPIs applicable to your position and to your team
• Implement actions as directed to reduce or eliminate health and safety related risks
• Ensure the team applies the Safety Standards and relevant guidelines
• Support and supervise direct reports to help drive an engagement culture at the site. Mentor and support the teams to ensure that they are effective within their positions
• Liaise with suppliers based on business requirements, monitor performance and where necessary, propose improvements to line manager and implement agreed improvement actions.

WHAT DO WE NEED FROM YOU?

We\'d love to hear from you if you have the following experience but don\'t hesitate to apply if you don\'t tick every box on this page - we\'re great at spotting talent and potential in everyone:

• Aviation experience is essential
• Be able act independently without supervision
• Previous experience of managing an operation is essential
• Previous experience of people management is essential
• Excellent communication skills with all levels within the business

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We\'re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.