Floor Manager (Coach) - Wembley

NIKE, Inc.; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports brand in London is looking for a Retail Leader to provide exceptional consumer service and a premium brand experience. The ideal candidate will have a passion for sports, experience in retail leadership, and the ability to coach a strong team. This role offers attractive salary, bonuses, and development opportunities in a dynamic environment.

Benefits

Attractive salary

Monthly bonus opportunities

Employee discounts

Benefits package and pension

Career development opportunities

Regular training

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Ability to coach and develop a strong team.

Responsibilities

• Lead, coach and motivate employees for a premium brand experience.
• Manage daily business to reach sales targets.
• Be a brand ambassador for NIKE's initiatives.

Skills

Passion for NIKE and/or love of sport

Exceptional consumer service

Coaching and team development

Strong communication

Flexibility to work in shifts

Job description

Overview

Using your expertise in exceptional consumer service to serve and deliver a premium brand experience to our consumers.

Responsibilities

• Lead, coach and motivate the employees in your department to ensure an excellent work atmosphere and premium brand experience.
• Manage the daily business in your department to reach sales targets (including digital services, visual merchandising, and salesfloor).
• Identify and improve areas based on feedback given by consumers.
• Be a brand ambassador for NIKE's initiatives, including training your team.
• Ensure the store complies with all NIKE standards and guidelines.
• Cooperate with business partners across stores and HQ.
• Lead a team capable of efficient product receiving and inventory accuracy to visual presentation standards.
• Ensure smooth inventory processes so the sales floor is always full, presentable and aligned with brand standards.
• Work alongside department leads who oversee the individual components (product receiving and visual presentation) while you are responsible for the overall product journey in store.
• Be responsible for monthly initiative launches.
• Use reporting tools to make the best commercial decisions.
• Achieve accurate inventory to fulfill digital orders.

Athlete Experience

• Ensure the team is equipped to deliver the highest quality athlete experience (Purpose).
• Lead team engagement on NIKE Community Ambassador activities.
• Partner with senior store leadership to oversee the hiring processes including onboarding.
• Be responsible for store scheduling.
• Work collaboratively with the store team to implement and maintain a positive NIKE culture.

Qualifications

• A passion for NIKE and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.
• Leading by example and delivering our sales floor service to bring the consumer journey to life.
• Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
• Completing specific training and sharing completion with athlete services.
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

What you get

• Attractive salary that evolves with the market and experience.
• Opportunity for monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.