Floor Manager (Coach)

NIKE, Inc.; Horsforth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading sportswear brand in the UK is looking for a Floor Manager (Coach) to join their team. This role involves delivering exceptional service while leading a team to manage product logistics and maintain brand standards. Ideal candidates have at least four years of retail experience including coaching. Responsibilities include overseeing team schedules, ensuring compliance with brand guidelines, and promoting an inclusive work environment. A comprehensive benefits package includes bonus opportunities and employee discounts.

Benefits

Quarterly performance-based bonus

Employee discounts

Diversity, Equity & Inclusion support

Qualifications

• Four years of customer service experience, including one year in a Floor Manager role.
• Ability to coach and develop a strong team.
• Effective communication skills and leadership in brand representation.
• Demonstrated product sales techniques expertise.
• Flexible scheduling for retail hours including days, evenings, weekends, and holidays.

Responsibilities

• Leading a team to achieve product receiving and visual presentation standards.
• Ensuring inventory processes are smooth and meet brand standards.
• Responsible for monthly initiative launches and decision-making based on reporting tools.
• Achieving inventory for digital orders and enhancing athlete experience.
• Overseeing hiring processes and store scheduling.

Skills

Customer service

Team coaching

Effective communication

Product sales techniques

Flexibility in scheduling

Job description

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.,

NIKE Store Leeds Trinity is looking for a Floor Manager (Coach) to join our team and provide world-class service to the consumer.

Responsibilities

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards.
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches.
• Using our reporting tools to make the best commercial decisions.
• Achieving accurate inventory to fulfill digital orders, ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
• Leading team Engagement on NIKE Community Ambassador activities.
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
• Being responsible for store scheduling.
• Working collaboratively with store team to implement & maintain a positive NIKE culture, leading by example and the delivery of our sales floor service and bring the consumer journey to life.
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers.
• Completing specific training and share completion with athlete services.
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

Qualifications

• Four years customer service and/or retail experience, at least one of those years in a Floor Manager function.
• Ability to coach and develop a strong team.
• Effective communicator, brand ambassador, and innovative leader.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs.

Benefits

• One of the best compensation and benefits packages in the industry.
• Opportunity for quarterly performance-based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.