Floor Manager - Battersea

adidas Group; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sportswear company is seeking an Assistant Store Manager in Westminster, England. The role involves supervising and coaching the team, ensuring KPIs are met, and maintaining store standards. Candidates should have at least 12 months of experience in retail and strong communication skills. This position offers a unique opportunity to be part of a dynamic team focused on delivering an exceptional customer experience.

Qualifications

• Minimum 12 months' experience in a sports/fashion retail environment.
• First supervisory experience is required.
• Ability to communicate effectively in a retail setting.

Responsibilities

• Ensure KPIs are met or exceeded.
• Supervise and coach team members.
• Maintain visual merchandising and store standards.
• Ensure accurate and quick sales transactions.
• Engage the team in brand activities.

Skills

Advanced selling experience

Intermediate numeracy

Advanced verbal communication

Comprehensive product knowledge

Job description

Responsibilities

• Ensuring KPIs for a defined area within the store are met or exceeded
• Coordinating team members to balance service and operations, resulting in a leading shopping experience
• Supervising and coaching the team within a defined area of responsibility
• Assuming Assistant Store Manager responsibilities in their absence, Act as a role model for customer service using advanced sales techniques
• Ensure professional and confident management of store visits
• Supervise and coordinate team to deliver excellent customer service
• Understand customer expectations and coach team to exceed them
• Use category expertise and brand enthusiasm to drive sales and loyalty

Team Development

• Guide and train team on core and seasonal product knowledge
• Support recruitment, onboarding, training, and development of store team
• Coach, motivate, and inspire team members to maximize performance
• Share best practices to improve team performance
• Demonstrate a desire to learn and seize development opportunities

Visual Merchandising & Store Standards

• Create an appealing, easy-to-shop environment
• Ensure consistent execution of visual merchandising and housekeeping standards
• Maintain a safe shopping and working environment
• Maximize product availability by coordinating stockroom-to-floor delivery and replenishment

Loss Prevention & Transactions

• Ensure accurate and quick processing of sales transactions
• Adhere to cash protection procedures
• Implement and monitor loss prevention procedures

Brand Engagement

• Actively engage team in fitness and sporting activities
• Execute campaigns and maintain high visual merchandising standards
• Collaborate with VM Champion for area-specific execution
• Improve customer interaction using Net Promoter Score insights

Qualifications

• Minimum 12 months' experience in a sports/fashion retail environment
• Advanced selling experience and comprehensive product, retail, and industry understanding
• First supervisory experience
• Intermediate numeracy and literacy
• Advanced verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. - Culture Starts With People, It Starts With You - By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.