Floor Lead: Customer Experience & Sales Coach

Hollister Co. Stores; Greater London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A retail clothing store is seeking a Key Lead to enhance customer experience and drive sales on the floor. Responsibilities include supervising Brand Reps and Stock Associates to ensure effective store operations, emphasizing customer focus and communication skills. The ideal candidate will have a high school diploma and at least one year of retail experience, while supervisory experience is not required. This position offers a quarterly sales incentive bonus and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory/management experience is required.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Work Ethic

Education

High School Diploma / G.E.D. equivalent

Job description

A retail clothing store is seeking a Key Lead to enhance customer experience and drive sales on the floor. Responsibilities include supervising Brand Reps and Stock Associates to ensure effective store operations, emphasizing customer focus and communication skills. The ideal candidate will have a high school diploma and at least one year of retail experience, while supervisory experience is not required. This position offers a quarterly sales incentive bonus and opportunities for career advancement.