Fitness Manager

UBX Hammersmith, London UK; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A global fitness brand in London is seeking a Club Manager to oversee membership sales and operations. This role involves managing financial performance, leading marketing initiatives, and cultivating a strong team culture. Ideal candidates will have experience in sales management and a passion for fitness. Salary ranges from £30,000 to £35,000 yearly.

Qualifications

• Experience in a managerial role, preferably in the fitness industry.
• Strong interpersonal and communication skills.
• Ability to manage budgets and financial performance.

Responsibilities

• Oversee membership sales process and grow the membership base.
• Manage operational budgets and ensure financial performance.
• Lead marketing initiatives to drive sales and member engagement.
• Develop and maintain strong team dynamics and culture.

Skills

Sales management

Customer service

Project management

Team leadership

Job description

Overview

About UBX. . UBX Training is a fast-growing fitness business co-founded by four-time world boxing champion, Danny Green, alongside Australian fitness and tech entrepreneur, Tim West. We first opened in Australia in 2016 and have since expanded rapidly, enjoying five years of continuous growth, with 100 clubs now open across Australia, New Zealand, Japan and Singapore. We launched in the UK in 2022!. . At UBX, we deliver a sense of community, camaraderie and belonging, the most attractive aspects of sports, and combine these elements with convenience, accessibility, expert support, and intelligent programming. We have identified the reasons that motivate an individual to take control of their fitness and the barriers that may stop them, to create an environment where results are an additional benefit to the pure enjoyment of the workout. . . UBX’s unique boxing and strength training is non-contact and focuses on a mixture of bag work, padwork and strength training across a 12-round workout. In every workout, our members get 1 on 1 support from a UBX coach who advises on form and technique and ensures that the experience can work for people of all ages, backgrounds, and fitness levels.. . We deliver the most convenient, enjoyable, and effective workout to our members as well as a rewarding and enjoyable business for franchisees.. .

Responsibilities

• Maintain and grow the total membership base and oversee all aspects of the membership sales process.
• Drive financial plans and increase gross margins of the business through optimal programming and capacity utilisation.
• A key member of the team and accountable to the Owner, the Club Manager will have responsibility for the performance of the UBX club.
• As the lead for the sales function, you will be responsible for executing lead generation/marketing plan to increase membership sales.
• As Club Manager, you are accountable for ensuring all duties are delivered through project management, inter-personal skills, communication skills, administration, problem solving and process management.
• General responsibilities include creating, managing and exceeding all Sales and Operational budgets; developing gym culture focused on excellence and member appreciation; building relationships with key stakeholders; maintaining facilities, cleanliness, appearance and organisation; and maintaining knowledge of UBX training programs by participating in at least two UBX training sessions per week.
• Customer Acquisition activities include creating annual marketing plans for social media, digital/print marketing, and community events; carrying out sales campaigns; maintaining consistent sales effort with daily goals and incentive-based motivation; establishing outreach initiatives and partnerships; providing club tours and converting leads to members; making sales calls to prospects; and driving member referral schemes.
• Customer Retention involves onboarding new members and providing first-class customer service to current members.
• Social Media responsibilities include managing pages, updating real-time content, and responding to comments on all platforms.
• Reporting includes analyzing performance against budgets and forecasts, benchmarking against competitors, and providing insights and action plans; daily management of invoicing and budgets.
• Team Management entails recruiting, hiring, training and delivering onboarding for all staff, and providing leadership to the club team.
• General Administration and Office Duties include answering phones, managing front desk processes, member check-in, payments, delinquent accounts, customer care calls, and participating in development activities.

Qualifications

• Experience: Required
• Employment: Full-time
• Salary: £30,000 – £35,000 yearly

About UBX Hammersmith, London UK

At UBX, you’ll join a fast-growing global fitness brand where passion meets purpose. Build community, grow your career, and make fitness fun for every member.