First-Line IT Support Technician

t2 group; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A professional training organization in Cardiff is seeking an IT Support Technician to deliver first line technical support to employees. The role demands effective management of service requests and a commitment to excellent customer service. The ideal candidate should have a good knowledge of Microsoft products and experience with ticketing systems. This full-time position offers a supportive work environment and various employee benefits, including generous leave and free car parking.

Benefits

Generous annual leave

Free car parking

Various employee support programs

Qualifications

• Good knowledge of Microsoft products.
• Experience with ticketing systems.

Responsibilities

• Provide first line technical support to internal employees.
• Manage service requests effectively.
• Ensure a high level of customer service.

Skills

Knowledge of Microsoft products

Experience with ticketing systems

Job description

A professional training organization in Cardiff is looking for an IT Support Technician to provide first line technical support to internal employees. This full‑time role focuses on managing service requests efficiently and delivering excellent customer service.

Responsibilities

• Provide first line technical support to internal employees.
• Manage service requests effectively.
• Ensure a high level of customer service.

Qualifications

• Good knowledge of Microsoft products.
• Experience with ticketing systems.

Benefits

• Generous annual leave.
• Free car parking.
• Various employee support programs.