First-Line IT Support Specialist

Pickerings Hire; Measham; On-site; GBP 25,000; Full time

Job summary

A leading provider of temporary buildings is seeking a Line IT Support based in Measham. This role involves being the first point of contact for users with technical issues, diagnosing and resolving common hardware and software problems, and offering clear guidance throughout the troubleshooting process. The ideal candidate will have a basic understanding of Windows/iOS, knowledge of office applications, and excellent communication skills. Competitive compensation of £25K plus benefits, including bonus and holidays.

Benefits

25K and annual bonus

33 days holidays including public holidays

Company pension and life assurance schemes

Qualifications

• Strong communication skills and a customer-focused mindset.
• Ability to guide users through troubleshooting steps.
• Willingness to learn new skills.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Diagnose and resolve basic hardware, software, and network issues.
• Log and track incidents and service requests accurately.

Skills

Basic understanding of Windows / iOS operating systems

Knowledge of common office applications (e.g. Microsoft 365)

Familiarity with PC hardware components

Basic knowledge of networks (Wi-Fi, VPN)

Job description

A leading provider of temporary buildings is seeking a Line IT Support based in Measham. This role involves being the first point of contact for users with technical issues, diagnosing and resolving common hardware and software problems, and offering clear guidance throughout the troubleshooting process. The ideal candidate will have a basic understanding of Windows/iOS, knowledge of office applications, and excellent communication skills. Competitive compensation of £25K plus benefits, including bonus and holidays.