First-Line IT Support Engineer — Grow, Learn, Deliver

risual Limited; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic tech company in the UK is seeking a 1st line support engineer to join their managed services team. This role requires excellent communication skills and a passion for IT, along with 2-3 years of service desk experience. The successful candidate will provide first-class support to clients and work closely with 2nd line teams. The company offers a friendly environment and opportunities for professional development.

Benefits

Private Medical Insurance

25 days holidays plus birthday off

Company Pension Scheme

Discounted Gym Membership

Qualifications

• 2-3 years of 1st Line Service Desk experience is required.
• Must be able to achieve NPPV3 with SC.
• Demonstrable customer service skills and a passion for IT.

Responsibilities

• Be the entry point for all requests and tickets.
• Update customers on all stages of support calls.
• Work closely with 2nd line teams for cohesive experience.

Skills

Excellent communication skills

Excellent self-driven time management

Ability to adapt to new technologies

Excellent inter-personal skills

Tools

Windows operating systems

Office products (Word, Excel, PowerPoint)

Job description

A dynamic tech company in the UK is seeking a 1st line support engineer to join their managed services team. This role requires excellent communication skills and a passion for IT, along with 2-3 years of service desk experience. The successful candidate will provide first-class support to clients and work closely with 2nd line teams. The company offers a friendly environment and opportunities for professional development.