First-Line IT Support Advisor | Customer Service

Manpower; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Inverness for providing first line IT support to clients. You'll respond to requests via phone, email, and web chat, logging all requests accordingly. Effective communication and a passion for customer service are essential. Training is provided, making this an ideal opportunity for those willing to learn and grow in a supportive environment.

Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Passion about customer service.
• Willingness to learn.
• Ability to work both independently and in a team environment.
• Good analytical skills.
• Ability to work under pressure.

Responsibilities

• Respond to incoming requests via telephone, email and web chat.
• Log all requests in the appropriate call logging software.
• Assign calls to relevant support teams.
• Action Back Office requests as required.
• Advise customers about known problems/workarounds.
• Keep customers updated with the progress of their request.
• Maintain agreed personal targets.

Skills

Effective communication skills

Customer service passion

Analytical skills

Ability to work under pressure

Job description

A recruitment agency is seeking a Customer Service Advisor in Inverness for providing first line IT support to clients. You'll respond to requests via phone, email, and web chat, logging all requests accordingly. Effective communication and a passion for customer service are essential. Training is provided, making this an ideal opportunity for those willing to learn and grow in a supportive environment.