First Line IT Support

Technical Resources Ltd; Cubley; On-site; GBP 25,000 - 28,000; Full time

Job summary

A growing IT solutions provider in Sheffield is seeking a First Line IT Support Engineer to provide technical support. The role involves responding to support requests, troubleshooting issues, and assisting with user account management. Ideal candidates have proven experience in IT support, familiarity with Windows and Mac OS, and strong communication skills. The position offers a salary between £25,000-£28,000 per annum and emphasizes excellent customer service.

Qualifications

• Proven experience in first-line IT support.
• Familiarity with Windows and/or Mac operating systems.
• Basic networking knowledge.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues.
• Assist with user account management and permissions.
• Support IT projects and system upgrades as required.
• Maintain accurate documentation of support activities.
• Provide excellent customer service to internal stakeholders.

Skills

Communication skills

Problem-solving skills

Basic networking knowledge

Familiarity with Windows

Familiarity with Mac operating systems

Education

IT certifications such as CompTIA A+ or Microsoft MTA

Job description

Job Title: First Line IT Support
Location: Sheffield
Salary: £25,000-£28,000 per annum

Are you a skilled First Line IT Support professional based in Sheffield? As a First Line IT Support Engineer, you'll be responsible for providing technical support, troubleshooting, and assisting users to ensure IT systems run smoothly. You'll be working for a growing business delivering reliable IT solutions and excellent customer service.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system
• Troubleshoot hardware, software, and network issues
• Assist with user account management and permissions
• Support IT projects and system upgrades as required
• Maintain accurate documentation of support activities
• Provide excellent customer service to internal stakeholders

Experience and certifications required

• Proven experience in first-line IT support
• Familiarity with Windows and/or Mac operating systems
• Basic networking knowledge
• IT certifications such as CompTIA A+, Microsoft MTA, or equivalent (beneficial)
• Strong communication and problem-solving skills