Fire & Security Technical Support Engineer

Jackson Fire & Security UK Ltd; Chester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A national security services firm is seeking a Fire & Security Technical Support Engineer to provide expert troubleshooting and support for fire alarm, CCTV, and access control systems across the UK. The role requires strong hands-on experience and the ability to resolve technical issues. The position offers a competitive salary, a hybrid work model, and opportunities for training and career development. Applicants should possess relevant technical skills and a full UK driving license.

Benefits

Company vehicle

Private medical insurance

Pension scheme

25 days annual leave

Qualifications

• Strong hands-on experience with fire alarm and security system installation.
• Demonstrable experience working at senior engineer or technical support level.
• Competence with system design, survey work, and documentation.

Responsibilities

• Act as the primary technical support contact for all franchise branches.
• Provide expert troubleshooting for fire alarm, CCTV, and access control systems.
• Maintain an up-to-date understanding of relevant British Standards.

Skills

Problem-solving

Communication

Documentation

Organizational skills

Tools

Fire alarm systems

CCTV systems

Access control systems

Job description

Job Title: Fire & Security Technical Support Engineer

Location: National UK-Wide with regular travel

Salary: £40,000 - £50,000 per year dependent on experience

Job Type: Permanent, Full Time (Monday‑Friday 8am‑5pm, with flexibility to meet business needs)

The Package

• Hybrid/home‑based role with field visits across the UK
• Competitive salary: £40,000 - £50,000 DOE
• Performance‑related company bonus scheme
• Company vehicle
• Laptop, tablet and/or mobile phone
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Private medical insurance
• Company pension
• Regular team‑building days and nights out
• Recognition awards for outstanding performance
• Ongoing training, development, and career progression opportunities

The Role

• Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on‑site visits.
• Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems.
• Support branches with complex commissioning, fault‑finding, installation queries and system integration.
• Assist with designs, specifications, quotations and site surveys when required.
• Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices.
• Maintain an up‑to‑date understanding of relevant British Standards, legislation, and industry best practice.
• Create and maintain technical documentation, guidance notes, and standardised procedures.
• Support internal technical compliance audits and help branches prepare for external audits.

Branch Support & Growth

• Provide structured mentoring to new franchise branches, including joint site visits, guided surveys and opportunity identification, installation and maintenance best practice.
• Client meetings to support relationship‑building.
• Helping prepare professional costings, quotations and proposals (using Uptick).
• Feed back insights from branch visits to senior management to drive continuous improvement.
• Support branches in building technical credibility with clients, ensuring consistent service quality.
• Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development).

The Person (Ideal Candidate)

Essential Experience

• Strong hands‑on experience with fire alarm and security system installation, servicing and commissioning (typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control).
• Demonstrable experience working at senior engineer, lead engineer or technical support level.
• Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements.
• Competence with system design, survey work, quotations and documentation.

Desirable Experience

• Multi‑brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision, etc.).
• Experience mentoring younger engineers or delivering technical training.
• Experience within a franchise or multi‑site engineering environment.
• Previous involvement with technical auditing, compliance or quality assurance.

Skills & Attributes

• A natural problem‑solver with a calm, supportive approach.
• Excellent communicator – able to translate technical detail into clear guidance.
• Strong documentation and organisational skills.
• Confident in front of customers and comfortable providing leadership to engineers.
• Able to travel nationally with overnight stays when required.
• Full UK driving licence.

Additional Information

• Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.
• All applications for this vacancy are to be submitted online. No agency calls or agency CV submissions will be accepted.
• Candidates with the relevant experience or job title of Fire & Security Field Support Engineer, Commissioning Engineer, Technical Manager, Senior Fire & Security Engineer may also be considered for this role.