Fire Alarm Service Engineer

ZipRecruiter; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading safety solutions provider in Swansea is looking for a Field Service Technician to service fire alarms and emergency lighting. You will communicate with commercial clients about safety regulations and develop business opportunities. This role offers solid career progression, full training, and a supportive work environment. Experience in a related field is essential, along with strong communication and relationship-building skills.

Benefits

Excellent holiday allowance

Company van and tools

Career progression opportunities

Qualifications

• Experience in fire alarm servicing or related field is essential.
• Ability to effectively communicate and build relationships with clients.
• Strong motivation and enthusiasm for the role.

Responsibilities

• Service and maintain fire alarms and emergency lighting equipment.
• Prioritize and manage workloads to meet customer needs.
• Identify additional business opportunities while servicing clients.

Skills

Electrical Ability

Communication Skills

Relationship Building

Motivation

Enthusiasm

Drive

Job description

Job Description

Have you worked in Fire Alarm Servicing or similar? Would you like to work out in the field and keep our customers compliant? We are seeking to recruit someone to work on multiple sites (commercial clients) and provide them with advice and guidance / install products to keep them safe from fire.

What we need from you:

• Electrical Ability
• Drive
• Enthusiasm
• Strong communication skills
• Relationship building skills
• Motivation

What we can give you:

• A great place to work
• Solid career progression
• Full training
• Fantastic earning potential

The Job Description:

To service customers' equipment in accordance with company standards and to recognise additional business opportunities and develop them where possible whilst at all times presenting a professional, knowledgeable and courteous image to the customer.

MAIN RESPONSIBILITIES / KEY RESULT AREAS:

• Servicing of equipment, Alarms and Emergency Lighting, to recognised standards
• Prioritising workload to meet customer requirements with particular regard being given to emergency call outs.

In working hours only.

Ensuring work allocated is carried out in the most efficient and cost-effective manner.

Looking for and identifying commercial opportunities and ensuring that these are developed either by own actions or by passing information on to the Service Manager or Sales Force as appropriate.

Ensuring all paperwork / documentation is completed legibly and returned in the required timescales.

Working closely with the Service Manager and attending team meetings with the Service Manager and other Engineers to keep abreast of developments, product changers and any other information important to the role.

KEY TASKS AND ACTIVITIES:

1. Servicing: Service all equipment in accordance with company standards; organise/plan/prioritise workload in the most efficient and cost-effective manner; give priority to emergency call outs, re-organising workload as appropriate; liaise with the Service Manager for advice / assistance if the need arises.
2. Customer Relations: Treat customers in a professional, courteous manner, being aware at all times that you are representing the image of the company in the field; using up-to-date knowledge of company products, services and relevant fire regulations, liaise with customers if additional requirements are identified, recommending the appropriate structure; if unable to personally advise a customer, ensure that the information is passed onto a relevant source (e.g., Manager, Sales Representative) so that it may be dealt with appropriately.
3. Administrative: Legibly complete and submit documentation to required timescales; maintain required van stock levels, carrying out regular checks and requisitioning from stores as necessary.
4. General: Achievement of minimum targets as set by the Service Manager; attend regular team meetings with the Service Manager and other Service Engineers for information sharing, development etc.; maintain daily contact with the depot for emergency call-out information.

The company closes at Christmas, offers excellent holiday allowance, and provides a van and tools. Get in touch for an informal chat, apply online, and we will call you back.