Fire Alarm Service Engineer

Trinity Fire & Security Systems; Milton Keynes; On-site; GBP 58,000; Full time

Job summary

A leading fire and security systems company is seeking an experienced Service Engineer in Milton Keynes to deliver high-quality maintenance and support across their client portfolio. Responsibilities include planned and reactive service calls, effective communication with customers, and record-keeping for compliance. The ideal candidate will have experience with fire, CCTV, and security systems, alongside strong problem-solving skills. The role offers competitive earnings, a company vehicle, and ongoing training opportunities.

Benefits

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Life Assurance

Employee Assistance Programme

Referral bonus up to £2,000

Ongoing training and career development opportunities

23 days' holiday plus bank holidays

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Sound technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Skills

Strong diagnostic and problem-solving abilities

Excellent communication and customer service skills

Basic electrical safety training (ECA)

Tools

Gent

Notifier

Advanced

Protec

HikVision

Avigilon

Dahua

Galaxy

Texecom

Paxton

Honeywell

Gallagher

Job description

Service Engineer - Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder) Location: Milton Keynes

On Target Earnings: £58,000 - This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments.

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance. You'll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you'll be supported by dedicated service administrators and technical specialists.

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.
• Systems You'll Work With
• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher
  Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.
  Competitive base salary with uncapped commission and paid overtime.
• 23 days' holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme - savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.