Fire Alarm Service Engineer

Trinity Fire & Security Systems; Exeter; On-site; GBP 49,000 - 58,000; Full time

Job summary

A leading fire and security services company in Exeter seeks a Service Engineer to ensure the integrity of fire alarm and security systems. You'll perform maintenance, service calls, and minor repairs while providing excellent customer support. The role offers a competitive salary, uncapped commission, a company vehicle, and opportunities for career development. Successful candidates must have experience in servicing relevant systems and strong problem-solving skills.

Benefits

Competitive base salary with commission

23 days’ holiday plus bank holidays

Company vehicle and fuel card

Employee discount programme

Pension and life assurance

Referral bonus

Ongoing training opportunities

Qualifications

• Experience to relevant British Standards for fire and security systems.
• Ability to diagnose and solve problems.
• Strong customer service skills.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers and provide updates.
• Identify and carry out remedial works.

Skills

Experience servicing fire, security, and CCTV systems

Strong diagnostic abilities

Excellent communication skills

Basic electrical safety training

Tools

Gent

HikVision

Galaxy

Paxton

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder) Location: Exeter

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call‑outs, travel pay and bonus payments. Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high‑quality maintenance and support across our client portfolio, ensuring system integrity and compliance. You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem‑solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Benefits

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.