Financial Planner - Associate Director

Forvis Mazars; London; Hybrid; GBP 200,000 +; Full time

Job summary

A leading hotel chain in London seeks a Guest Service Associate to manage guest interactions and ensure a seamless experience from check-in to check-out. The ideal candidate can handle pressure in a fast-paced environment. Benefits include £12.21 per hour pay, company events, and free parking.

Benefits

Pay: £12.21 per hour

Canteen

Company events

Discounted or free food

Free or subsidised travel

Free parking

On-site parking

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Experience in a similar role is desirable but not essential.

Responsibilities

• Manage all day-to-day activities related to the guest experience from check-in to check-out and beyond.
• Provide information at the front desk, handle guest requests.
• Coordinate with other departments for seamless guest requests.

Skills

Ability to work under pressure

Customer service experience

Job description

Overview

At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel features 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants. This role is for a Guest Service Associate who will manage day-to-day guest interactions and ensure a seamless experience from check-in to check-out.

Responsibilities

• Manage all day-to-day activities related to the guest experience from check-in to check-out and beyond.
• Provide information at the front desk, handle guest requests, and communicate using Marriott's Guest Experience Platform.
• Coordinate with other departments to ensure seamless delivery of guest requests and a high-quality guest experience.

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Experience in a similar role is desirable but not essential.

Benefits

• Pay: £12.21 per hour
• Canteen
• Company events
• Discounted or free food
• Free or subsidised travel
• Free parking
• On-site parking

At Marriott International, we value diversity and believe in providing equal opportunities to all our employees. We are committed to fostering an inclusive, people-first culture and to non-discrimination on any protected basis such as disability, veteran status, or any other basis under applicable law. If you require any assistance in completing your application, please contact our HR department. Equal-opportunity employer.