Financial Planner Assistant

Service Service; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider in Norwich is seeking a Financial Planner Assistant to support independent financial planners and manage client relationships. This office-based role requires strong communication skills and a background in customer service within financial services. Candidates with a Certificate in Financial Planning or similar experience are preferred. The position offers a supportive environment with opportunities for personal and professional development.

Benefits

Company pension

25 days holiday

Death in Service 3 x Salary

Health Cash plan

Annual pay review

Annual group bonus

Regular work social events

Qualifications

• Experience in a customer service/sales environment.
• Understanding of pensions, investments, and life assurance products.

Responsibilities

• Provide sales support to Independent Financial Planners.
• Administer new and existing life, pension, and investment business.
• Prepare client portfolio reports and compliance documentation.

Skills

Understanding of financial products

Computer literacy

Customer service skills

Telephone communication skills

Education

Certificate in Financial Planning

Experience in financial services

Job description

Overview

My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision professionals; this role has arisen out of company growth and is a brand new vacancy.

You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial advice practice, my client will also consider candidates from a pension or investment or other transferable admin support backgrounds.

My client is one of the county s leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none.

This role is based in my clients city centre office and due to the important nature of this vacancy the role will be permanently office based.

Role purpose

• To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business.
• Administration of new and existing life, pension and investment business.
• PA support to Financial Planner.
• Understanding of the provision of advice to clients in a compliant manner as detailed in the Company s Manuals.

Responsibilities

• Obtaining new business illustrations and processing of all new business, both online and paper based, as directed by the Technical Planner.
• The preparation of client portfolio reports and compliance requirements for appointments.
• Detailed knowledge and understanding of the Company s record keeping requirements to ensure files meet compliance requirements.
• Ensure all dealings with customers are carried out in a professional and courteous manner.
• Liaising with clients/insurance companies via a variety of methods.
• Administration of existing business.
• Appointment making, diary-keeping.
• Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times.
• Ensure all supporting documentation is maintained as per the Company s procedures.
• Maintain all standards of performance as required by the Company.
• Maintain and record own CPD.

Skills required

• Understanding a range of products provided by the Company, i.e. pensions, investment, life assurance, etc.
• Computer literate competence with using various software, including Microsoft packages.
• Knowledge of back office administration system (desirable).
• Working towards/maintaining basic technical knowledge and qualification (desirable)
• Telephone/communication skills.
• Customer service skills.

Qualifications and experience

• Certificate in Financial Planning or working towards (desirable).
• Experience of working in a similar customer service/sales environment in financial services (desirable).

Personal attributes

• Customer-oriented, attentive to detail and takes pride in own work
• Ability to maintain a professional manner when under pressure
• Works well on their own and as part of a team
• Proactive, uses initiative and takes ownership
• Confident in contributing ideas to enable continuous improvement
• Flexible, Adaptable and Organised

Benefits

• Company pension
• 25 days holiday
• Death in Service 3 x Salary
• Health Cash plan
• Annual pay review
• Annual group bonus
• Regular work social events