Financial Customer Service Advisor

Michael Page (UK); Sheffield; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading financial services organization is seeking a Financial Customer Service Advisor to manage outstanding accounts and negotiate repayment plans. The ideal candidate will excel in communication, demonstrate empathy, and handle customer data responsibly. With a competitive salary and attractive benefits, this role offers a welcoming environment for professional growth.

Benefits

Company pension

Free on-site parking

Christmas savings scheme

Death in service benefit

Attractive bonus

Incentive & performance rewards

Welcoming working environment

Qualifications

• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Previous experience in a call center or credit control.

Responsibilities

• Contact customers to discuss outstanding accounts.
• Negotiate repayment terms and provide information on account balances.
• Record interactions and ensure compliance with regulations.

Skills

Communication

Negotiation

Organizational skills

Attention to detail

Basic computer proficiency

Job description

• Welcoming working environment
• Great benefits

About Our Client

The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients.

Job Description

• Contact customers via telephone to discuss outstanding accounts and payment plans.
• Provide accurate information on account balances and payment schedules.
• Negotiate repayment terms in a professional and empathetic manner.
• Record all interactions and agreements in the system accurately.
• Ensure compliance with relevant regulations and company policies.
• Liaise with internal teams to resolve customer queries effectively.
• Maintain confidentiality and handle sensitive customer data responsibly.
• Contribute to team targets and individual performance goals.

The Successful Applicant

A successful Financial Customer Service Advisor should have:

• Excellent communication and negotiation skills.
• A professional and empathetic approach to customer interactions.
• Ability to work under pressure and meet deadlines.
• Strong organisational skills and attention to detail.
• Basic proficiency in using computer systems and software.
• Previous experience working in a call Centre or credit control type role.

What's on Offer

• Competitive salary of approximately £23,810 to £26,000 per annum.
• Company pension.
• Free on-site parking.
• Christmas savings scheme
• Death in service benefit
• Attractive bonus
• Incentive & performance rewards
• Welcoming working environment