Financial Center Manager - Irvine Financial Center

Bank of America; Irvine; On-site; GBP 54,000 - 79,000; Full time

Job summary

A leading financial institution is looking for a manager for their financial center in Irvine, Scotland. The role involves managing operations, developing a client-centric culture, and leading the team to achieve operational excellence. Candidates should have leadership experience and a strong focus on improving client outcomes. Competitive salary range with industry-leading benefits offered.

Benefits

Industry-leading benefits

Paid time off

Resources for personal growth

Qualifications

• 1+ years of leadership experience through coaching, training, or motivating a team.
• Energetic self-starter with a strong work ethic.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Manage day-to-day operations of the financial center.
• Develop talent through coaching and mentoring.
• Ensure client experience excellence.

Skills

Coaching

Customer Service Management

Effective Collaboration

Problem Solving

Talent Development

Education

High School Diploma / GED

Job description

Description : This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

1. Develops talent, including proactive sourcing of candidates
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world-class client experience environment
5. Manages market-level initiatives prescribed by market leaders
6. Drives operational excellence by engaging employees on business strategy
7. Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. All managers at Bank of America demonstrate the following responsibilities, in addition to role-specific duties:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear, motivating messages that connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
• People Manager & Coach: Develops team members through coaching and feedback.
• Financial Steward: Manages expenses with an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards, develops talent, and supports career growth.
• Driver of Business Outcomes: Delivers results through effective team management and routines.

Required Qualifications:

• 1+ years of leadership experience through coaching, training, or motivating a team
• Enthusiastic, motivated self-starter with a strong work ethic and results focus
• Effective collaborator, building strong relationships
• Passionate about improving clients' financial lives
• Confident in client solutions and problem resolution
• Effective communicator and comfortable engaging clients
• Quick learner adaptable to new information and technology
• Strong critical thinking and problem-solving skills
• Adheres to established processes and legal regulations
• Efficient in time and capacity management
• Ability to manage complexity, prioritize, delegate, and execute quickly
• Flexible to work weekends and extended hours as needed

Desired Qualifications:

• 1+ years of management experience including hiring, coaching, and developing
• Experience in financial services and industry knowledge
• Proven track record of meeting or exceeding goals
• Bilingual skills

Skills: Coaching, Customer Service Management, Customer and Client Focus, Performance Management, Talent Development, Business Operations Management, Recruiting, Result Orientation, Risk Management, Sales Performance Management, Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management

Minimum Education: High School Diploma / GED / Secondary School or equivalent

This role complies with laws restricting hiring individuals with certain criminal histories for FDIC and Loan Originator positions.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Location: Irvine, CA - 18622 Macarthur Blvd

Pay Range: $73,500 - $106,500 annually, based on experience, education, and skills. Discretionary incentive eligible.

Benefits: Industry-leading benefits, paid time off, resources, and support, contributing to personal and community growth.