Financial Aid Counselor, Scholarships

Kent State; England; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A public research university is looking for a Financial Aid Counselor to support students and parents through the financial aid process. The role requires a bachelor's degree and three months of relevant experience in financial aid or customer service. Responsibilities include advising on aid options, evaluating applications, maintaining accurate records, and collaborating with various departments. This full-time position offers a salary between $34,000 and $37,000, with a hybrid work option available.

Qualifications

• Minimum three months of experience in student financial aid or customer service.
• Experience in advising on financial aid options.

Responsibilities

• Advise students on financial aid options.
• Evaluate and determine action for financial aid applications.
• Communicate with students and collaborate with departments on inquiries.
• Ensure compliance with regulations related to scholarships.

Skills

Written and verbal communication

Customer service

Organization and time management

Attention to detail

Personal computer applications

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Banner

Scholarship Enterprise Platform

Job description

Job Title

Financial Aid Counselor Scholarships

Physical Location

Kent Campus - Kent OH

Salary

$34,000 - $37,000

Basic Function

To advise students and / or parents on financial aid options; to administer specific financial aid programs.

Reports to Assistant Director Student Financial Aid. The financial aid position is in the Scholarship Office.

Duties / Essential Functions

• Counsel students parents University departments and outside agencies on the federal state and Institutional financial aid application process.
• Conduct presentations to clarify federal state and University regulations regarding the financial aid process.
• Evaluate and determine appropriate action for invalid or incomplete student financial aid applications.
• Determine award packages; award aid; recalculate and adjust aid; delete federal state and / or Institutional aid.
• Maintain accurate and up-to-date reports records and procedures related to all daily tasks programs and job duties ensuring consistency and efficiency in operations.
• Communicate effectively with students and collaborate with departments across Enrollment Management- including Admissions and Financial Billing and Enrollment Center- regarding student accounts and scholarship-related inquiries.
• Provide support to administrators and staff utilizing ScholarshipUniverse assisting with navigation troubleshooting and best practices to optimize the student scholarship experience.
• Ensure all scholarship processes comply with federal state institutional and donor regulations maintaining the highest standards of integrity and accountability.
• Prepare and analyze detailed reports on scholarship awards fund utilization and related metrics to support data-driven-making and continuous program improvement.
• Oversee various financial aid programs (e.g. direct loans minority benefits scholarship coordination grant processing University scholarships special circumstances federal work study etc.).
• May supervise students and / or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.
• Serve on university committees.
• Perform related duties as assigned.

Minimum Qualifications

Bachelors degree in a relevant field; three months of experience in student financial aid customer service or a relevant field.

License / Certification

None.

Knowledge Of

• Personal computer applications
• Experience in Banner and Scholarship Enterprise Platform (ex. ScholarshipUniverse)

Skill In

• Written verbal and interpersonal communication
• Providing excellent customer service while complying with confidentiality laws and university policies
• Organization and time management
• Attention to detail
• Utilizing computer applications i.e. Microsoft Office

Ability To

Not applicable

Preferred Qualifications

None.

Assessments

Asterisk (*) indicates knowledge skills abilities which require assessments

Working Conditions / Physical Requirements

None.

Working Schedule

Monday - Friday 8am - 5pm with a remote (hybrid) options available.

Additional Information

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences and are inclusive welcoming respectful and kind.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience / education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties job hours and responsibilities.

Key Skills

Financial Services,Financial Models,Account Management,General Ledger Accounts,ERP,Payroll,External Auditors,Customer Relationships,Credit Card,Financial Statements,Business Units,Annual Budget,Income,New Clients,Financial Management

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary

34000 - 37000