Finance Service Desk Officer Ref: 41594

University of Sussex; Brighton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK university in Brighton is seeking a professional to deliver an effective enquiry management service to staff and students. The role requires customer support experience, problem-solving skills, and strong communication abilities. The ideal candidate will enjoy engaging with a diverse range of stakeholders to resolve queries efficiently. Benefits include access to a beautiful campus and a supportive team environment.

Benefits

Cycle to work scheme

Beautiful campus with public transport access

Qualifications

• Experience in customer support is essential.
• Strong communication skills to engage with staff and students.
• Ability to rapidly address queries and requests.

Responsibilities

• Provide a trusted ‘first line’ service to staff and students.
• Liaise with operational teams within Finance.
• Provide training and induction to colleagues as required.

Skills

Customer support experience

Confidence in communication

Problem-solving skills

Interpersonal skills

Analytical skills

Job description

About The Role

The role will work within a friendly and professional team to deliver an efficient and effective enquiry management service to staff and students, across the full range of our services.

It Will

• provide a high quality, trusted ‘first line’ service for all staff and students, through email, telephone and ‘Teams’, to support our students and staff in carrying out their financial responsibilities
• liaise between service users and operational teams within Finance to ensure queries and requests are rapidly and effectively addressed
• work with services outside of Finance where appropriate e.g. HR, Division for the Student Experience, to understand the context of an enquiry and signpost users appropriately
• provide training and induction to colleagues across the University, as required

About You

You will have experience in customer support and be a confident communicator who enjoys solving problems.

A dedicated approach to excellent customer service is essential, as are strong interpersonal and analytical skills, with the ability to quickly build rapport and generate effective solutions for a wide range of stakeholders.

About Our Division

The Finance Division is led by the Director of Finance who reports directly to the Vice Chancellor. We employ some 80 staff who provide high quality financial and commercial services which support both the day to day running of our schools, services, and the development and delivery of the University’s strategic aims.

Our staff work in partnership with academic, professional service colleagues, and students to understand their priorities and needs. We maintain efficient and effective services, systems, and processes, assist in identifying and exploiting commercial and strategic opportunities, manage financial risk and improve ‘spending power’ through negotiation of favourable commercial terms. We work hard to equip staff across the University with financial capability and confidence to ensure that the University makes the best use of resources for our students and research partners.

Please find further information regarding the division at Finance: University of Sussex.

Why work here

Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.

Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.

Find Out More About Our Reward And Benefits Package

Find out about our equality, diversity and inclusion.

Further Key Information

Please contact Sara Hutson ([e-mail]) for informal enquiries.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK.

Visa Sponsorship Queries: This role may be eligible for sponsorship. Please consult our Skilled Worker Visa information page for further information about Visa Sponsorship. Please be aware that any role graded below 5.5 or £33,400 per per annum will not be eligible sponsorship.