Finance Assistant - Service Charges

Estuary Housing Association; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused housing association in the United Kingdom is seeking a Service Charge Assistant to support the finance team in managing service charges and ensuring customer satisfaction. This role involves data analytics, handling customer queries, and assisting in audits. Ideal candidates should have strong numeracy skills and a passion for delivering great service. Training and growth opportunities are offered.

Qualifications

• Strong numeracy and analytical skills.
• Good communication and IT skills, particularly in Excel.
• Attention to detail and collaborative approach.
• Willingness to learn and develop in the role.

Responsibilities

• Manage the Deposit Protection Scheme and reconcile customer deposits.
• Use data analytics to support income maximization.
• Respond to customer and colleague inquiries promptly.
• Assist in the annual review and audit of service charges.

Skills

Numeracy skills

Analytical skills

Communication skills

IT skills

Customer service focus

Tools

Excel

Finance systems

Job description

Overview

Support the rent and service charge setting and reconciliation process for both rental and home ownership properties.

Responsibilities

• Assist with the management of the Deposit Protection Scheme (DPS), ensuring customer deposits are secured and reconciled accurately.
• Use data analytics to identify inconsistencies and support income maximisation.
• Respond to customer and colleague queries within set timescales, helping to deliver excellent service and value for money.
• Collaborate with teams across the business to support the annual review and audit of service charges, ensuring compliance and accuracy.
• Help analyse data to uncover exceptions and support cost recovery for tenants and leaseholders.
• Contribute to the design of new development schemes and the effective communication of service charges to customers.
• Support the annual reconciliation and audit of variable service charges, including compliance with the Landlord and Tenant Act 1985.

Are you looking to launch your career in finance? Do you have a keen eye for detail, a passion for numbers, and a drive to deliver excellent customer service? Join our team as a Service Charge Assistant and become part of an organisation that puts customers first and values your growth.

Qualifications

• Team players with strong numeracy and analytical skills.
• Good communication and IT skills, especially in Excel and finance systems.
• A flexible, positive attitude and a focus on delivering great customer service.
• Attention to detail and the ability to work collaboratively in a changing environment.
• Experience in finance, housing, or property (desirable but not essential for early-career applicants).
• Willingness to learn and grow within the role. Desirable (but not essential):
• Understanding of leases or experience with service charges.
• Experience of budget setting or technical accounting. Even if you don't meet all the requirements, we would still love to hear from you if you have the foundational knowledge and a desire to learn and grow!