Filipino/English Speaking Customer Service Agent - Remote

Mulberry Recruitment; Reading; Remote; GBP 22,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Bilingual Filipino/English Speaking Customer Service Agent to manage client relationships, answer inquiries, and collaborate on projects. This is a full-time, temporary position that allows you to work from home. The ideal candidate will demonstrate strong initiative in various work situations and possess excellent communication skills.

Qualifications

• Fluency in Filipino and English.
• Strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage client relationships effectively.
• Answer emails and calls promptly.
• Collaborate with colleagues on campaigns.
• Present data results in required formats.
• Liaise with customers for project coordination.

Job description

Overview

Bilingual Filipino/English Speaking Customer Service Agent

Location: Work From Home

Type: Temporary - Ongoing

Hours: Full Time

Responsibilities

• Managing the relationship and briefing requirements
• Answering email and calls in a timely and efficient manner
• Working with colleagues to run successful campaigns
• To manipulate data and present data results to the clients in the required format
• To liaise with customers as part of the project co-ordination processes
• Ability to use own initiative and apply common sense to all work situations