Field Support Engineer (UK&I)

Medevolve UK Ltd; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A health technology service provider is seeking a Biomedical Equipment Technician in the UK to oversee daily repairs and maintenance of medical devices. The ideal candidate should possess at least 2 years of experience in biomedical services and advanced computing skills. Responsibilities include performing preventive maintenance, ensuring compliance with safety standards, and maintaining high customer satisfaction. A clean UK driving license and willingness to travel across sites in the UK and Ireland are essential to this role.

Qualifications

• Minimum 2 years Biomedical experience in service and repair of medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Confident in customer-facing environments.

Responsibilities

• Perform scheduled preventive maintenance on medical equipment.
• Complete repairs as required on medical equipment.
• Maintain safe working practices within the hospital environment.

Skills

Ability to follow complex instructions and processes

Clean UK Driving License

Good organisation and communications skills

Education

HNC in Electrical Electronic Engineering or equivalent

Qualification in Engineering, electronics, or medical technologies

HNC in Computing or equivalent

Computing or Networking Infrastructure qualifications

Job description

Purpose of the role

To provide daily repair, preventative maintenance and asset management of medical devices within various hospital locations in the UK & Ireland whilst ensuring outstanding customer support and building long term relationship.

Responsibilities

• Perform scheduled preventive maintenance (PM) on medical equipment as per manufacturer’s guidelines.
• Complete repairs as required on medical equipment as per manufacturer’s guidelines.
• Complete associated admin needed to close repairs and PMs as outlined in the Standard Operating Procedures.
• Update the company electronic service / maintenance reporting system.
• Travel to various sites (UK & Ireland) as required to perform Corrective and Preventive Maintenance.
• Maintain safe working practices within the hospital environment.
• Exceed contract KPI’s to ensure customer satisfaction.
• Work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
• Maintain spare part boot stock wherever necessary.

Key accountabilities

• Attend customer meetings when required.
• Seek opportunities to grow the business.
• Review ways to improve productivity and reduce operating expenditure.

Performance indicators

• Exceed contract KPI’s to ensure customer satisfaction.

Capability profile

Qualifications – Desirable

• HNC in Electrical Electronic Engineering or equivalent
• Qualification in Engineering, electronics or medical technologies such as biomedical engineering.
• HNC in Computing or equivalent
• Qualification in Computing or Networking Infrastructure type qualifications

Skills – Essential

• Ability to follow complex instructions and processes.
• Hold a clean UK Driving License.
• Good organisation and communications skills.

Experience – Essential

• Minimum 2 years Biomedical experience in a service and repair of electrodiagnostic medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Have customer service skills and the ability to be confident in customer facing environments.
• Field service experience preferable.
• Must have UK based experience.

Languages – Essential

• Fluent in English.

Visa and applicability to work in the UK

• Applicants should not require a VISA and must have the right to work in the UK.

Mobility requirements

• Essential – Must be willing to travel to multiple sites within the UK & Ireland.
• Desirable – Midlands UK location.
• International travel – Possible – Training Courses.

Other

Quality Assurance and Environmental and Health & Safety

Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.

DBS – Disclosure & Barring Service disclosure (formerly Criminal Records Bureau disclosure).

A DBS Disclosure is required for all applicants.

The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.