Field Support Engineer (UK&I)

Medevolve UK Ltd; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A medical technology company in Birmingham seeks a Biomedical Engineer to provide maintenance and repair of medical devices across various locations in the UK and Ireland. Candidates must have at least 2 years of experience in biomedical service and good communication skills. The role requires regular travel and a clean UK driving license. Additionally, a DBS Disclosure will be necessary for applicants.

Qualifications

• Minimum 2 years Biomedical experience in electrodiagnostic medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Fluent in English.

Responsibilities

• Perform scheduled preventive maintenance on medical equipment.
• Complete repairs and associated admin for medical devices.
• Travel to various sites in the UK & Ireland for maintenance.

Skills

Ability to follow complex instructions and processes

Good organisation and communication skills

Clean UK Driving License

Education

HNC in Electrical Electronic Engineering or equivalent

Qualification in Engineering, electronics, or medical technologies

HNC in Computing or equivalent

Job description

Purpose of the role

To provide daily repair, preventative maintenance and asset management of medical devices within various hospital locations in the UK & Ireland whilst ensuring outstanding customer support and building long term relationship.

Responsibilities

• Perform scheduled preventive maintenance (PM) on medical equipment as per manufacturer’s guidelines.
• Complete repairs as required on medical equipment as per manufacturer’s guidelines.
• Complete associated admin needed to close repairs and PMs as outlined in the Standard Operating Procedures.
• Update the company electronic service / maintenance reporting system.
• Travel to various sites (UK & Ireland) as required to perform Corrective and Preventive Maintenance.
• Maintain safe working practices within the hospital environment.
• Exceed contract KPI’s to ensure customer satisfaction.
• Work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
• Maintain spare part boot stock wherever necessary.

Key accountabilities

• Attend customer meetings when required.
• Seek opportunities to grow the business.
• Review ways to improve productivity and reduce operating expenditure.

Performance indicators

• Exceed contract KPI’s to ensure customer satisfaction.

Capability profile

Qualifications - Desirable

• HNC in Electrical Electronic Engineering or equivalent
• Qualification in Engineering, electronics or medical technologies such as biomedical engineering.
• HNC in Computing or equivalent
• Qualification in Computing or Networking Infrastructure type qualifications

Skills - Essential

• Ability to follow complex instructions and processes.
• Hold a clean UK Driving License
• Good organisation and communications skills.

Experience - Essential

• Minimum 2 years Biomedical experience in a service and repair of electrodiagnostic medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Have customer service skills and the ability to be confident in customer facing environments.
• Field service experience preferable.
• Must have UK based experience

Languages - Essential

• Fluent in English

Visa and applicability to work in the UK

• Applicants should not require a VISA and must have the right to work in the UK

Mobility requirements

Role location

• Essential - Must be willing to travel to multiple sites within the UK & Ireland
• Desirable - Midlands UK location
• International travel - Possible – Training Courses.

Other

Quality Assurance and Environmental and Health & Safety

Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.

DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)

A DBS Disclosure is required for all applicants.

The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.