Field Services Specialist

Steatite; Holt End; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Field Services Specialist in Holt End, UK. This full-time role focuses on delivering technical support for networking solutions, particularly Wave Relay® systems. Candidates should have engineering experience, strong communication skills, and the ability to travel across the UK and EU. Eligibility for UK Government Security Clearance is required. Join a dynamic team dedicated to next-generation communications solutions and develop your expertise in a fast-paced environment.

Benefits

Hands-on experience with advanced systems

Travel opportunities across UK and EU

Qualifications

• Experience collaborating with technical teams essential.
• Ability to work with customers and end users.
• Willingness to obtain UK Government Security Clearance.

Responsibilities

• Deliver technical support for customer trials and demonstrations.
• Maintain and configure demonstration equipment.
• Evaluate new software and hardware products.

Skills

Strong communication skills

Engineering experience in communications or electronics

Applied knowledge of IP networking

Familiarity with Wave Relay® MANET systems

Understanding of RF principles

Experience in defence communications product support

Proficient in Microsoft Office

Education

Networking certifications (CCNA or equivalent)

Electronics qualifications

Job description

Field Services Specialist

Office Location: Redditch, Worcestershire

Job Type: Permanent, Full-Time

Travel: up to 50% (UK & EU)

Salary: Competitive, dependent on experience

About the Role

We are looking for a technically skilled Field Services Specialist to join our Communications Business Unit. You will provide hands‑on support for networking and communications solutions, with a particular focus on Wave Relay® MANET systems, supporting both internal teams and external customers across the UK and Europe.

As a Field Services Specialist, you will provide technical support for networking and communications solutions, including managing customer trials, demonstrations, and exhibitions across the UK and Europe.

This is a dynamic, field‑based role involving customer trials, demonstrations, equipment deployments, and collaboration with business development and technical teams. You will play a key part in ensuring successful project delivery and supporting the evolution of Steatite's communications technology.

What you will be doing

• Deliver technical support for customer trials, exercises, and demonstrations.
• Maintain, prepare, and configure Steatite demonstration equipment.
• Support Cloud Relay (BLOS) operations alongside Network SMEs.
• Provide technical assistance for business development activities.
• Offer onsite and remote support to customers, building strong technical relationships.
• Evaluate new software and hardware products.
• Support internal testing and exercises using Wave Relay® equipment.
• Ensure adherence to Military Standard Operating Procedures (SOPs).

What we are looking for

• Strong communication skills and experience collaborating with technical teams.
• Engineering experience in communications or electronics.
• Applied knowledge of IP networking and computer networks.
• Familiarity with Wave Relay® MANET systems and Steatite communications products.
• Understanding of RF principles and IP scheming.
• Experience in defence communications product support (2+ years preferred).
• Ability to work directly with customers and end users.
• Clean UK driving licence; able to handle equipment up to 20 kg safely.
• Proficient in Microsoft Office, especially PowerPoint.
• Desirable: Networking certifications (CCNA or equivalent) or electronics qualifications.
• Desirable: Eligibility for UK Government Security Clearance.

Why Join Us?

• Work with cutting‑edge communications solutions in the defence and networking sector.
• Gain hands‑on experience with advanced MANET systems and Steatite equipment.
• Travel across the UK and Europe for trials, demonstrations, and deployments.
• Become a subject matter expert (SME) supporting both internal teams and customers.

Applicants must be eligible to obtain UK Security Clearance (SC).

The successful candidate will be required to undergo UK Government security clearance as part of the role.

This role will require the ability to gain Security Clearance (SC) prior to starting work.

Our Recruitment Process

• Application Review – Your application will be reviewed by Recruitment & Hiring Manager.
• Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail.
• Interview – candidates will be invited to a face‑to‑face interview at our offices. This may include competency‑based questions and discussion about your technical experience.
• Assessment (if applicable) – Some roles may include a short presentation, task, or technical assessment relevant to the position.
• Offer and onboarding – Successful candidates will receive a formal offer, followed by pre‑employment checks and onboarding support to ensure a smooth start. We aim to keep you informed at every stage of the process and provide feedback wherever possible.

If you are technically minded, proactive, and ready to support communications projects in a fast‑moving environment, we would love to hear from you. Apply today and help us deliver next‑generation networking solutions.