Field Service Technician

Grosvenor Casinos Limited; Luton; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming company is seeking a Field Service Technician to support operations across the region. This field-based role involves overseeing gaming product moves and installations, providing training, and collaborating with teams. The ideal candidate will possess strong communication skills, be able to travel frequently, and have experience in a support technician role. Competitive salary and benefits are offered with a focus on employee growth and support.

Benefits

Competitive salary

Staff perks and bonuses

Induction and support for new employees

Opportunities for personal growth

Qualifications

• Proven experience as a Support Technician or similar role.
• Able to work independently and as part of a team.
• Willingness to travel daily and stay overnight.
• Strong interpersonal skills.

Responsibilities

• Support gaming operations across the region.
• Carry out product installations and alterations.
• Provide training to operational teams post-installation.
• Investigate new technology for operational benefits.

Skills

Excellent communicator

Time management

Flexibility

Team player

Ability to work under pressure

Job description

Job Description

As a Field Service Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.

• Car allowance & staff uniform provided
• This is a field based role you will be expected to travel each day to venues you are supporting and stay away from home for 3-4 days a week
• Ideally you'll be located around the Birmingham/Midlandsarea but you will be expected to support a region and cover venues around the surrounding area

Main Accountabilities & Responsibilities:

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day to day on site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
• To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.

Qualifications

• Excellent communicator and interpersonal skills.
• Able to work flexibly and open to new ideas.
• Team player with the ability to be able to work on their own initiative.
• Excellent time management skills with the ability to prioritize work effectively.
• From time-to-time, additional hours and overnight stays will required.
• Proven ability to maintain effective work performance while under pressure
• Proven experience as a Support Technician or similar role.
• This is a field based role you will be expected to travel each day to venues you are supporting.

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running
• Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow

Be Part of What’s Next

If you're looking for more than just a job — if you want to be part of a team that values passion, performance and care — we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

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