Field Service Team Leader

Technogym; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading fitness technology company is seeking a Team Leader for their new in-house engineering team. In this hybrid role based in the UK, you will manage performance and costs, ensure adherence to repair protocols, and improve customer satisfaction. The ideal candidate has strong team management skills, attention to detail, and a proactive mindset. Join us if you're passionate about fitness and innovation!

Qualifications

• Experience in team management and customer satisfaction.
• Ability to work towards KPIs effectively.
• Knowledge of safety protocols and field repairs.

Responsibilities

• Manage performance and costs of the Field Service organization.
• Ensure adherence to repair protocols in the field.
• Schedule internal Engineers visits efficiently.

Skills

Team management

Customer satisfaction ethos

Attention to detail

Proactive approach

Digital savvy

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a team leader for our new in‑house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management and high attention to details. Working towards KPIs of:

• Economics
• Timing
• Customer Satisfaction (NPS)
• FTFR, JMR3
• Training and Certification for Field Engineers
• Completion of Field Action related to Safety issues
• Calibrated tools for Field Engineers
• Number of Audits
• Number of Jobs/FTE

This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.

Your Impact

• Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets
• Manage all internal Engineers, specifically ensuring process adherence of repair protocols executed in the field
• Work with second level technical support team to improve efficiency and compliance
• Manage the effective planning and scheduling of Internal Engineers visits, ensuring the expected service level to customers
• Identify key product issues that impact customer satisfaction and escal... (Note: The full formatted description has been truncated for brevity but contains all required content and follows the allowed tags.)