Field Service Manager

Ecolab; Hartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in the UK seeks a Field Service Manager to oversee customer service and solutions in the Cambridge area. The role requires at least 3 years of relevant experience, a college degree, and a valid driver’s license. Responsibilities include enhancing customer relationships, conducting hygiene visits, and providing training on cleaning products. The position offers competitive salary and benefits, including career development opportunities and company vehicle.

Benefits

Competitive salary and benefits

Company pension

Career development opportunities

Company car

Qualifications

• Minimum 3 years of experience in catering or relevant industry.
• Valid driver’s license and acceptable Motor Vehicle Record needed.
• Sales background or experience in catering equipment maintenance a plus.

Responsibilities

• Develop customer relationships for cleaning and hygiene solutions.
• Accountable for assigned service visit completion.
• Conduct hygiene-related customer value visits.
• Advise customers on procedures and products.
• Perform basic installations with training provided.
• Complete timely reporting on service visits.
• Seek growth opportunities within the territory.

Skills

Customer relationship management

Sales experience

Training delivery

Equipment maintenance

Education

College degree

Job description

Ecolab is currently seeking a Field Service Manager QSR to cover the Cambridge area. In this role you will partner with our customers in an assigned territory and provide personal customer service and solutions for all of their cleaning and hygiene needs.

Responsibilities

• Develop and enhance customer relationships while providing personal customer service and solutions for their cleaning and hygiene needs.
• Accountable for the achievement of fulfilling assigned service visits within the territory.
• Perform customer value visits, checking levels of hygiene related to cleaning.
• Offer advice and provide training to customers on procedures and products.
• Perform basic installation as necessary (full training & support given).
• Complete all required reporting on a timely basis.
• Actively look for growth opportunities.

Qualifications

• At least 3 years of experience working in catering or other relevant industry.
• Hold a valid driver’s license and acceptable Motor Vehicle Record.
• College degree is required.
• Catering industry equipment maintenance an advantage but not essential.
• Good sales background would be advantageous.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity, and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. Our goal is to fully utilize minority, female, disabled, and covered veteran individuals at all levels of the workforce.

Benefits

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Competitive salary and benefits including company pension, 4% flexible benefits package, and company car.
• Excellent career development opportunities, both in the UK and internationally where available.