Field Service Manager

Stannah Group; Dartford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A family-owned engineering company in Dartford seeks a Field Service Manager to lead a team of Lift & Escalator Engineers. The role focuses on operational excellence, with responsibilities including workload planning, compliance management, and maintaining customer relationships. Ideal candidates must have prior lift industry experience and relevant qualifications such as NVQ Level 3/4 in Lift Engineering. Join a diverse and inclusive company committed to creating a valued workplace.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Company Vehicle

Qualifications

• Previous experience in the lift and escalator industry is essential.
• Relevant technical or management qualifications are desirable.
• Solid technical background with leadership skills.

Responsibilities

• Plan workloads for Lift and Escalator Engineers.
• Manage team performance and appraisals.
• Ensure compliance with Health and Safety procedures.
• Conduct risk assessments and method statements.
• Maintain customer relationships and handle queries.

Skills

Management

Technical knowledge in lift engineering

Customer relationship management

Education

NVQ Level 3 / NVQ Level 4 in Lift Engineering

Job description

Company Description

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Field Service Manager Jobs in Dartford at Stannah - Join Our Team!

Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever‑changing demands the world presents.

As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals.

Day to day, you'll lead a team of skilled Lift & Escalator Engineers working on industrial lifts. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call‑outs within our branch's designated area.

You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.

This job is a great opportunity for an experienced Lift Engineer looking to progress into a management role.

The successful candidate will be based from our Dartford Service Branch, however, travel throughout London is to be expected therefore a full UK driving licence is essential.

Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15.45

Field Service Manager Job Responsibilities:

• Efficiently plan Lift and Escalator Engineers workloads
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM

Please see here for full Job Description: Field Service Manager job description

Qualifications

Field Service Manager Job Requirements:

• Previous experience working within the lift and Escalator industry or similar service industry with transferable skills is essential
• Relevant technical or management qualifications would be desirable
• NVQ Level 3 / NVQ Level 4 in Lift Engineering

Additional Information

If you’re an experienced Lift Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Company Vehicle

Equal Opportunities

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.