Field Service Engineer - South London

Franke; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to provide exceptional technical support in South London. This role involves resolving customer issues, maintaining high service standards, and ensuring adherence to technical processes. Join a collaborative and innovative work environment that offers opportunities for professional growth, competitive salary, and comprehensive benefits including private healthcare and life insurance. If you have a passion for customer service and technical excellence, this is the perfect opportunity for you.

Benefits

25 Days of Holidays

Private Healthcare

Life Insurance

Income Protection

Opportunities for Professional Growth

Collaborative Work Environment

Qualifications

• Minimum 2 years' experience in the coffee machine or vending industry.
• Understanding and experience relevant to the Field Engineer role.

Responsibilities

• Provide technical support and resolve ongoing customer issues.
• Ensure adherence to technical standards and participate in on-call rota.

Skills

Technical Support

Communication Skills

Problem Solving

Customer Relations

Stock Management

Flexibility

Education

Experience in Coffee Machine or Vending Industry

Field Engineer Role Understanding

Tools

Phones

Laptops

Job description

About Franke

We, the Franke company with its three divisions, are a leading global supplier of products and services for domestic kitchens, professional foodservice systems, the convenience store sector, and professional coffee making. With around 60 companies across five continents, we employ over 8,000 people dedicated to innovation and providing solutions for future demands.

About the job

We are seeking a Service Engineer based in South London. The role involves providing technical support to our customers, resolving ongoing issues, and ensuring reliable service delivery. Responsibilities include dealing with reliability issues promptly, reporting stock or training needs to Regional Service Managers, and maintaining high service standards.

Your tasks

• Ensure adherence to Franke UK Technical Standards and Processes
• Participate in on-call weekend rota for technical assistance and reactive calls (once every 4 weekends)
• Identify technical skills gaps
• Identify customer skills gaps
• Manage stock levels
• Maintain customer relations at site level
• Stay updated with company admin and training courses
• Report issues requiring Account Support

Requirements

• Understanding and experience relevant to the Field Engineer role
• Minimum 2 years' experience in the coffee machine or vending industry
• Competent with phones and laptops
• Excellent communication skills
• Personal integrity
• Ability to analyze, prioritize, and escalate issues appropriately
• Flexibility to perform ad hoc duties as needed

What we offer you

• Collaborative and innovative work environment
• Opportunities for professional growth
• Competitive salary and benefits
• 25 days of holidays
• Private healthcare with options for family coverage
• Life insurance
• Income protection

For more information, visit: www.franke.com

Important notice for recruitment agencies

Franke does not accept unsolicited support from headhunters or HR consultants. Any CVs submitted without prior agreement will be considered company property, and no fee will be paid if a candidate is hired without a formal contract.