Field Service Engineer - SEM / TEM / Electron Microscopy

Mase Consulting Ltd; Stapleford; Hybrid; GBP 40,000 - 58,000; Full time

Job summary

A specialist technology provider is seeking a Field Service Engineer to work with complex SEM/TEM systems. This role requires 60% travel across the UK and Ireland, focusing on installation, training, and maintenance of high-value equipment. The ideal candidate has hands-on experience with SEM/TEM technology and a valid UK driving license. A comprehensive benefits package includes a salary range of £40K - £58K, bonuses, and additional perks.

Benefits

10% bonus

£10K overtime

Company car

Travel expenses

Up to 7% pension

Wellbeing programme

25 days holiday plus public holidays

Qualifications

• Hands-on experience as a technician or service engineer working on SEM or TEM systems.
• Comfortable with up to 60% time away from home.
• Right to work in the UK; sponsorship not offered.

Responsibilities

• Complete installations and user training on-site.
• Travel 60% of the time to customer sites in the UK and Ireland.
• Perform routine service and calibration work on high-value equipment.
• Manage service tickets and reports for each visit.

Skills

Hands-on experience with SEM/TEM systems

Logical and methodical approach

Excellent problem resolution skills

UK driving licence

Job description

Overview

Field Service Engineer - SEM / TEM / Electron Microscopy

Are you passionate about developing hands-on engineering skills on industry-leading, highly complex equipment? This specialist technology provider is seeking a well-rounded field service engineer with hands-on experience with SEM or TEM systems and a desire to work with instruments valued up to £2m.

Responsibilities

• Operate from a home office and visit customers to complete new equipment installations, commissioning and user training. Some installations can take up to one week.
• Travel 60% of the time (UK & Ireland), typically 2-3 customer sites per week; travel occurs Mon-Fri and does not encroach on weekends.
• Visit major industry and academia clients (approximately 50% universities/R&D).
• Liaise with customers to schedule service visits.
• Decommission equipment for site relocations.
• Perform routine service and calibration work, plus reactive maintenance, fault finding and problem resolution.
• Work on equipment including hardware and software ranging from £200K to £2m in value.
• Complete service visit reports and manage service tickets, obtaining equipment log files and, where possible, using remote access tools (e.g., TeamViewer).
• When on-site resolution is not possible, organise transport to the client’s Northern service centre for further investigation.

About You

• Hands-on experience as a technician or service engineer working on SEM (scanning electron microscope) or TEM (transmission electron microscope) systems.
• Logical and methodical approach with comfort spending up to 60% of time away from home.
• UK driving licence and the right to work in the UK. Sponsorship is not offered.

Rewards & Benefits

• £40K - £58K basic salary (dependent on experience)
• 10% bonus
• £10K overtime
• Company car
• Travel expenses
• Up to 7% pension
• Wellbeing programme
• 25 days holiday plus public holidays (rising with service)

Location

Based in the Yorkshire, Northwest or Midlands (UK / Ireland travel required).