Field Service Engineer - Printers

Apogee Corporation Limited; Bangor; Remote; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider in North Wales is seeking an engineer specializing in MFD printers. This remote role involves conducting service visits, diagnosing faults, implementing repairs, training customers, and maintaining high service standards. The ideal candidate will excel in a target-driven environment and have strong IT skills. Attractive benefits include flexible working options, 33 days holiday, and professional development support.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Paid days for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 × salary

Sponsorship for professional development

Employee Assistance Programme

Mental health first-aider support

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Qualifications

• Proven experience in a customer-facing role.
• Ability to diagnose faults and perform repairs.
• Readiness to manage inventory effectively.

Responsibilities

• Conduct service visits and maintain service support standards.
• Respond to customer service repair requests promptly.
• Implement repairs and preventative maintenance as required.
• Communicate effectively and provide detailed service reports.
• Install company equipment and ensure optimal performance.
• Train customers to maximize equipment efficiency.
• Manage spare parts inventory effectively.

Skills

Experience working as an engineer on MFD printers

Strong IT knowledge with network device setup

Excellent customer service skills

Ability to work in a target-driven environment

Professional appearance and demeanor

Willingness to undertake training on new product lines

Job description

ABOUT US
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Job Details

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

Location : North Wales including Anglesey

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work completed, and ensure acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

Skills & Experience Required

• Experience working as an engineer on MFD printers.
• Strong IT knowledge with the ability to network devices and set up scanning functions.
• Ability to provide first‑class customer service with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• To be smart and presentable at all times.
• Willing to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first‑aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on