Field Service Engineer - IT Support

A&O IT Group; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading IT services and consulting firm in the UK is seeking a skilled engineer to provide break/fix support for printers, laptops, and desktops. You will be responsible for maintaining service levels and ensuring excellent customer communication. Required qualifications include proven experience in field service and the ability to work independently. Vendor certifications are highly advantageous.

Benefits

Work vehicle and fuel costs provided

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions for UK Security Clearance (SC).
• Flexibility to work variable hours.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform network support, troubleshoot issues, and assist remote teams.
• Maintain accurate records of work completed.
• Ensure excellent customer service.

Skills

Proven experience as a printer and MFP engineer

Demonstrated ability to repair laptops and desktops

Hands-on experience providing desk side support (L1)

Experience with hands-and-feet network support

Strong problem-solving skills

Excellent communication skills

Tools

Vendor certifications (Lenovo, HP, Dell)

Job description

LOCATION: York and surrounding area

Work vehicle and fuel costs are provided.

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands-on experience providing desk side support (L1) for Windows environments.
• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

About Us

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.