Field Service Engineer - IT Support

A&O IT Group; Hartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An award-winning IT services consultancy in the UK seeks a Printer and MFP Engineer. The role involves providing break/fix support for various devices, diagnosing hardware issues, and delivering Level 1 support in Windows environments. Candidates must have proven engineering experience and the ability to work flexibly across different customer sites.

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Proven experience as a printer and MFP engineer, including repair to board level.
• Experience with desk side support (L1) for Windows environments.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 desk side support for Windows-based systems.

Skills

Printer and MFP engineering experience

Problem-solving skills

Windows support experience

Customer service skills

Education

Vendor certifications

Job description

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.
• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands-on experience providing desk side support (L1) for Windows environments.
• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer-facing skills.

Desirable Qualifications

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.