Field Service Engineer (Essex)

Andy File Associates Ltd; Remote; GBP 27,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Field Service Engineer to join a leading furniture manufacturer. The role involves installation, maintenance, and repair of high-quality furniture solutions. Required skills include mechanical aptitude, customer service, and troubleshooting. You will manage your schedule, provide excellent customer experiences, and maintain accurate records. The position offers a salary of £27,500 - £30,000, a van, and benefits including a pension scheme and holiday package.

Benefits

Fuel card for petrol

Van provided

20 days holiday plus stats

Overtime pay at time and a half

Pension scheme with employer contribution

Qualifications

• Experience with installation and repair of mechanical or structural products.
• Ability to explain technical details to non-technical customers.

Responsibilities

• Deliver excellent customer experience.
• Attend sites as required according to the schedule.
• Carry out servicing, repairs, and inspections.
• Manage accurate paperwork via laptop.

Skills

Mechanical aptitude

Troubleshooting skills

Communication skills

Customer-focused attitude

Attention to detail

Physical strength and stamina

Tools

Tools for furniture assembly and repair

Job description

Overview

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer

Job Title: Field Service Engineer

Reporting to: Field Service Supervisor

Salary: £27,500 - £30,000

Based: From home – covering Essex and Kent area

Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.

Job summary

To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.

Key responsibilities

• Deliver excellent customer experience
• Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
• Carry out annual servicing of all products
• Fulfil repairs with stock from vehicle
• Writing up of repairs or replacement and take images as and when required
• Carry out inspections as requested
• Look after and maintain company equipment including vehicle to the required standards
• Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
• Receive stock to your home address which is the address you operate from as per your contract
• Load all stock onto your vehicle after delivery
• Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
• Manage the balance of maintenance work to ensure it is kept to a minimum
• Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
• Work with the scheduling department to deliver an efficient, effective schedule of work
• Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
• Work with the scheduling team to achieve monthly shipment goals as forecasted
• Follow departmental and company processes and procedures
• Cover for other team members when required
• Work with service sales and RSMs to identify leads
• Contribute to building relationships with other areas of the business to support the overall business objectives

Experience required

• Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
• Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
• Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
• Strong communication and interpersonal skills, with a customer-focused attitude
• Ability to explain technical details to non-technical customers in an easy-to-understand manner
• The role involves manual handling and assembly of furniture, requiring physical strength and stamina
• Strong attention to detail, especially when assembling products or diagnosing issues.
• Driving License: A valid driver’s license is required, as travel to customer sites is an essential part of the job.
• Experience in a service engineer or field technician role.
• Previous experience in furniture manufacturing or installation, maintenance is an advantage.

Benefits and package

• Engineers typically work alone however there is sometimes the need for 2-man jobs
• Normal travel up to 2 hours to jobs depending on the area
• (if over 2 hours away then a Premier Inn is provided for the night and meals included)
• Salary: £27,500 - £30,000
• Hours: 42 hours – normally between 7am – 6pm
• Overtime is paid at time and a half
• Petrol Allowance: All fuel is paid/ issued with a fuel card to use at petrol stations
• Van provided
• Package: 20 days holiday plus stats – rises to 25 days plus stats after 3 years
• Pension scheme: 3% employer contribution after 3 months