Field Service Engineer

SMT GB; Stonehaven; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading machinery service provider is seeking a Field Service Engineer based in Scotland to perform repairs and maintenance on Volvo construction equipment. The role demands advanced diagnostic skills and a formal engineering qualification. Successful candidates will receive a competitive salary along with diverse benefits including health cash plans, enhanced sick pay, and retirement support, fostering a strong team culture.

Benefits

Health Cash Plan for prescriptions

24/7 private GP service

Enhanced Sick Pay

Pension with up to 5% employer contribution

Refer-a-friend bonus

Qualifications

• Experience in repairing and maintaining heavy construction plant.
• Proven skills in diesel engines, transmissions, hydraulics, and electrics.
• Ability to understand technical literature and systems.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using technical knowledge.
• Seek additional service revenue opportunities.

Skills

Mechanical problem identification

Advanced diagnostic skills

Effective communication

Cost-conscious approach

Problem-solving abilities

Proficiency with computer systems

Attention to detail

Education

Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics

Job description

About the Role:

We are seeking a Field Service Engineer to join our Stirling depot, covering North East Scotland.

What you will be doing:

• Service and repair Volvo construction equipment and other machinery
• Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance to customers
• Seek additional service revenue opportunities and promote aftermarket solutions
• Work according to quotations and time guides, informing management of additional work needed
• Install software updates as released
• Complete tablet inputs, electronic reports, and timesheets in real-time with detailed work descriptions
• Order parts as needed and return parts in good condition upon job completion
• Work overtime and respond to call-out requests as required
• Attend relevant product or system training courses

Requirements:

In order to succeed, you should have:

• A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or a related discipline (e.g., NVQ 3/C&G)
• Experience in repairing and maintaining heavy construction plant, with proven skills in diesel engines, transmissions, hydraulics, and electrics
• Advanced diagnostic skills and a good understanding of hydraulics, electrics, and EATS systems
• Effective communication skills with colleagues, management, and customers
• A cost-conscious approach to maximize profitability
• Strong problem-solving and diagnostic abilities
• Proficiency with computer systems and Outlook
• Attention to detail and conscientiousness
• Responsibility, reliability, honesty, and trustworthiness
• Ability to understand technical literature and systems
• Residing within 20 miles of Aberdeen

Desirable:

• Experience in Welding and Fabrication

Benefits:

We offer a competitive salary along with a range of benefits:

Health & Wellbeing:

• Health Cash Plan for prescriptions, glasses, dental, physio, and more
• Free Physio Access via phone or video
• 24/7 private GP service

Life Outside Work:

• Enhanced Sick Pay
• Family Leave including maternity, paternity, and adoption leave
• IVF Support for treatments and appointments
• Retirement Support with bonuses and phased retirement options

Financial Perks:

• Pension with up to 5% employer contribution
• Car Leasing schemes via Tusker or Octopus
• Cycle to Work scheme
• Discounts on shopping, holidays, and more

Team & Culture:

• Refer-a-friend bonus
• Long service awards starting at three years
• Annual volunteering day
• Christmas shutdown holiday
• Opportunities through Employee Council, Social Committee, and awards