Field Service Engineer

Thermo Fisher Scientific Inc.; Stevenage; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Stevenage is seeking a Field Service Engineer to service Electron Microscopes. In this role, you will perform installations and repairs, provide customer training, and offer technical support. The ideal candidate will have a degree in Mechanical or Electronic Engineering and excellent troubleshooting skills. You will need to travel within Europe and maintain high customer satisfaction. This is a dynamic position in a fast-paced environment with opportunities for growth.

Qualifications

• Minimum of a BEng, preferably MEng in Mechanical or Electronic Engineering.
• Ability to freely travel throughout Europe.
• Excellent hand-eye coordination and manual dexterity.
• Independent, service-minded individual able to converse with customers.

Responsibilities

• Perform field service activities including installation, maintenance, and repairs.
• Solve hardware and software problems of varying complexity.
• Train customers in using products.
• Provide technical support via phone and email.

Skills

Analytical troubleshooting

Interpersonal skills in English

Manual dexterity

Organizational skills

Education

BEng or MEng in Mechanical or Electronic Engineering

Tools

Electron Microscopy equipment

Job description

Job Overview

Do you want to join a company known as a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time within the UK outside your normal geographic area. This role suits someone who enjoys working in a high‑paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

Responsibilities

• Perform field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solve a broad range of hardware and/or software problems of varying scope and complexity.
• Coordinate your own work schedule with direct colleagues, service operations and management.
• Train customers in the use of our instruments to ensure safe and effective customer operations.
• Provide proactive and adaptable technical telephone and email support, ensuring that our customers are successful using their instrumentation.
• Produce timely and accurate reports of your activities: e.g. service reports and expense reports.
• Assure the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Provide sales leads to account manager.
• Provide feedback to support teams for correcting system documentation and updating procedures.

Qualifications

• Requires a minimum of a BEng, preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high‑tech environment.
• You must be able to freely travel throughout Europe.
• Analytical troubleshooting and problem‑solving abilities.
• Excellent hand‑eye coordination and manual dexterity.
• Excellent interpersonal skills in English, verbal and written.
• Independent, service‑minded individual who can converse with customers at all academic levels.
• Highly organized, self‑sufficient and motivated individual who is adept at administration.
• Knowledge of Electron Microscopy equipment is an advantage.
• Clean driving licence required.