Field Service Engineer

Premier Technical Recruitment; St Albans; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technical recruitment firm is seeking an experienced Field Service Engineer to provide technical customer support for automated laboratory equipment in the Hertfordshire region. Responsibilities include installation, reactive repair, and ensuring compliance with industry standards. The ideal candidate will hold an ONC level qualification in Electrical/Electronic Engineering and have experience in a similar service environment. A competitive salary and benefits package is offered.

Benefits

Up to £7500 call out allowance

Vehicle allowance

Generous bonus

Qualifications

• Full UK driving licence is required.
• 3 or more years' experience in a comparable service or maintenance environment.
• Laboratory or medical equipment experience advantageous.

Responsibilities

• Installation and service of automated laboratory equipment.
• Managing vehicle stock inventory and documentation.
• Providing on-call support as part of the Service Team.

Skills

Communication skills

Customer service skills

Technical support

Education

ONC level or above in Electrical / Electronic Engineering

Job description

Overview

Field Service Engineer – Hertford region / St. Albans / Watford. Salary: c£40k neg dep exp + up to £7500 call out allowance + vehicle/allowances + generous bonus + exceptional benefits package.

Our globally renowned client has been established for 60 years and specialises in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world.

As a result of continued success and a programme of strategic growth, they are seeking to recruit an experienced and self-motivated multi-skilled Field Service Engineer to provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory equipment for Clinical and Industrial markets in the Hertfordshire / St. Albans / Watford region of the UK.

Once trained on the portfolio of solutions, the successful Field Service Engineer will undertake Installation, Planned Preventive Service, Reactive Repair and Technical Support activities in various customer-facing environments including hospitals and laboratories and blue chip FMCG clients, managing vehicle stock inventory efficiently and within guidelines, and ensuring activities are completed on time and to the highest levels of accuracy with supporting documentation submitted in accordance with engineering and service department requirements.

In addition to the initial in-house training provided, you will be required to attend training courses to gain or maintain your knowledge levels and ensure customers and stakeholders consistently receive the highest levels of service and support; you will also keep up to date with advancements in the industry.

Other duties will include (but not be limited to) assisting with project work to meet deadlines and providing customer on-call support as part of the Service Team rota. You will understand and ensure compliance with all relevant company policies and applicable industry regulations and legislation (including Health & Safety at Work) at all times and ensure that you and those around you follow SSOW on site.

Responsibilities

• Installation, Planned Preventative Service, Reactive Repair and Technical Support of automated laboratory equipment for Clinical and Industrial markets.
• Customer-facing environments such as hospitals, laboratories and blue chip FMCG clients.
• Manage vehicle stock inventory efficiently and in line with guidelines; ensure documentation is completed and submitted as required.

Qualifications

• Full UK driving licence
• Qualified to at least ONC level or above in Electrical / Electronic Engineering (or related discipline)
• 3 or more years' experience in a comparable service or maintenance environment (laboratory or medical equipment experience advantageous)
• Excellent communication and customer service skills at all levels

Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details