Field Service Engineer

SMT GB; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment service provider in Shrewsbury is seeking a Field Service Engineer to service and repair heavy construction equipment. The role involves working closely with customers to identify mechanical problems and ensure top-notch service. Candidates should have a formal engineering qualification, experience in heavy plant maintenance, and strong communication skills. The position offers competitive pay and numerous benefits including health plans and retirement support.

Benefits

Health Cash Plan

Free Physio Access

Enhanced Sick Pay

Pension matching up to 5%

Car Leasing options

Volunteer day each year

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines and hydraulics.
• Confident using computer systems.

Responsibilities

• Service and repair Volvo construction equipment.
• Seek additional service revenue opportunities.
• Complete electronic reports and timesheets.

Skills

Mechanical problem-solving

Communication

Attention to detail

Diagnostic skills

Education

Formal engineering qualification in Plant Maintenance or related

Job description

About the Role

We are looking for a Field Service Engineer to report into our Brownhills depot, covering the Shropshire area.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What you will be doing

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

Desirable

• Experience of Welding and Fabrication

Benefits

• What\'s in it for you?

Alongside a competitive salary we offer you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
• Free Physio Access - Speak to a physio by phone or video
• 24/7 GP Service - Private GP access anytime
• That\'s not all - We also offer a whole host of additional Health & Wellbeing Support and benefits

Life Outside of Work

• Enhanced Sick Pay - Extra support when you\'re unwell, meaning you can rest a little easier while you recover
• Family Leave - Enhanced maternity, paternity and adoption leave
• IVF Support - Paid time off for treatment and appointments
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire

Financial Extras

• Pension - We match your contributions up to 5%
• Car Leasing - Salary sacrifice schemes through Tusker or Octopus
• Cycle to Work - Save on a new bike and accessories
• Discounts Platform - Save on groceries, holidays, shopping and more

Feeling Part of the Team

• You\'ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.