Field Service Engineer

Octagon Group; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading scientific company based in Northern Ireland is seeking a skilled Field Service Engineer to join their team. This role involves installations, maintenance, and support for scientific products across the UK and internationally. Ideal candidates will have a degree in a scientific field, strong problem-solving skills, and a willingness to travel. Competitive salary and benefits offered, including annual leave and a company bonus incentive scheme.

Benefits

Competitive salary

Company bonus scheme

23 days annual leave

Company pension

Opportunity for flexible hours

Compressed working week

Qualifications

• Preferred experience in scientific field or relevant experience.
• Strong problem-solving and communication abilities.
• Willingness to travel to customer sites within the UK and internationally.

Responsibilities

• Conduct installations, repairs, and preventative maintenance.
• Ensure service contract work is performed efficiently.
• Maintain accurate records of onsite activities.
• Provide on-site support for IRMS and EA products.

Skills

Problem-solving skills

Communication skills

Technical background

Ability to work independently

Education

Degree in a scientific field or relevant experience

Tools

Laboratory tools and technologies

Job description

Overview

EXCITING JOB OPPORTUNITY FOR A FIELD SERVICE ENGINEER TO JOIN A LEADING SCIENTIFIC COMPANY BASED IN NORTHERN IRELAND. Our client is experiencing continued growth, and as a result, they are seeking a skilled and motivated Field Service Engineer to join their team and be based in Northern Ireland covering all of Ireland. In this role, you will be responsible for providing exceptional service to their new and existing customers by building and maintaining strong relationships. You will work at various customer sites, both within the UK and internationally, and be involved in the installation, maintenance, repairs, and training related to their IRMS and EA product lines.

Responsibilities

• Conduct installations, repairs, preventative maintenance, upgrades, compliance testing, and training for customers across the UK and overseas.
• Ensure all service contract work is performed efficiently and in line with the scope of the agreement, focusing on resolving critical issues promptly.
• Manage your schedule effectively to ensure all work is completed to the highest standards, enhancing customer satisfaction.
• Maintain accurate records of onsite activities through detailed reports and expense claims.
• Provide onsite support for IRMS and EA products globally.
• Foster and maintain professional relationships with customers, ensuring their loyalty and promoting repeat business.
• Conduct testing of upgrades and repairs at the factory.

Qualifications and Skills

• A degree in a scientific field or relevant experience is preferred.
• Excellent problem-solving and communication skills.
• Strong technical background and familiarity with scientific tools and technologies.
• Ability to work independently and collaboratively as part of a team.
• Experience working in various laboratory environments and troubleshooting and repairing complex issues is desirable but not essential.
• Valid driver's license and willingness to travel to customer sites within the UK and internationally.

Benefits

• Competitive salary and company bonus incentive scheme.
• Initial allocation of 23 days of annual leave (increasing to 25 days after one year) plus bank holidays.
• Company pension and life assurance.
• Cycle & TechSchemes.
• Occasional travel overseas may be required.
• Remote role with close factory connections.
• Opportunity to work flexible hours, following the current office policy.
• Compressed working week of 39 hours.
• Opportunity to work in an open and vibrant team with flat hierarchies and short coordination channels.

If you are seeking an exciting opportunity to contribute to our clients growing organization, apply now and become part of the team as a Field Service Engineer to be based in Northern Ireland