Field Quality & Process Excellence Lead

Thames Water; Reading; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

A major water utility provider in the UK is seeking a Field Quality & Process Improvement Manager to lead operational excellence and training for field teams. The role requires a deep understanding of quality management and the ability to inspire change. Candidates should have proven leadership experience and a degree in a relevant field. This hybrid role offers competitive annual salary between £41,000 and £50,000, along with generous benefits including pension schemes and 26 days of holiday.

Benefits

26 days holiday increasing with service

Generous Pension Scheme

Health and wellbeing benefits

Flexible working arrangements

Qualifications

• Experience in quality management and training roles is essential.
• Outstanding communication and stakeholder engagement skills are required.
• A full UK driving licence is necessary.

Responsibilities

• Audit service provider performance and ensure compliance.
• Conduct root cause analysis and implement improvement solutions.
• Design training programs for field teams focused on safety and technical skills.

Skills

Quality management

Leadership

Communication

Stakeholder engagement

Customer service

Technical aptitude

Education

Degree in a relevant field

Tools

DMEX metrics

Job description

A major water utility provider in the UK is seeking a Field Quality & Process Improvement Manager to lead operational excellence and training for field teams. The role requires a deep understanding of quality management and the ability to inspire change. Candidates should have proven leadership experience and a degree in a relevant field. This hybrid role offers competitive annual salary between £41,000 and £50,000, along with generous benefits including pension schemes and 26 days of holiday.