Field IT Support Engineer

Altered Resourcing; Norwich; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A dynamic IT support organization is looking for a Field IT Support Engineer to provide on-site support and troubleshooting in a hybrid working environment. Responsibilities include installation and configuration of IT equipment, liaising with clients, and maintaining accurate documentation. Ideal candidates will have experience with M365 Active Directory and a strong customer service skill set. A great benefits package is offered, including a company vehicle and generous holiday entitlement.

Benefits

Company vehicle

25 days holiday entitlement

Contributory pension scheme

High-spec equipment provided

Personal Learning Plan

Qualifications

• Experience with M365 Active Directory and Windows troubleshooting.
• Knowledge of anti-virus malware and web content filtering solutions.
• Experience working within formal processes such as ISO 27001 GDPR.

Responsibilities

• Provide on-site support & troubleshooting across various locations.
• Install and configure new and upgraded IT equipment.
• Assist with onboarding new clients and users.

Skills

Active Directory

Technical Documentation

Windows

On-Site Support

Troubleshoot

Customer Service

Linux

UNIX

Tools

DrayTek routers

Ubiquiti Wi-Fi

Job description

Job Description

Job Title: Field IT Support Engineer

Location: Hybrid working Norwich

We have an exciting opportunity with an established & still growing organisation who offer great training for a Field IT Support Engineer. This company can offer a great benefit package. They are a leading provider within their specialised sector.

Within this role you will be responsible for on-site support and troubleshooting across different locations. This includes installation and configuration of new devices, device upgrades and assisting with IT and Telecoms projects.

Key Responsibilities

• Provide on-site support & troubleshooting across sites.
• Respond quickly to emergency situations requiring in-person attendance.
• Deliver scheduled floor walking services to proactively support users.
• Install and configure new and upgraded IT and Telecoms equipment.
• Support installation of IT Networking and Telecoms projects.
• Assist with desk moves, internal office moves and office relocations.
• Support the on-boarding of new clients, new users and acquisitions.
• Build strong trusted in-person relationships with clients.
• Maintain accurate records in our PSA / RMM and documentation system.
• Provide on-site services where you will be primarily based.
• Assist our Service Desk and Provisioning teams when not travelling.

Experience and Skills Required

You should have experience with M365 Active Directory and Windows across troubleshooting and support. You should also have experience upgrading laptops & desktops and have knowledge of anti-virus malware & web content filtering solutions.

Other Experience Required

• Cat5e / Cat6 cabling: patching termination & testing.
• Configuration and troubleshooting of DrayTek (or similar) routers.
• Configuration and troubleshooting of Ubiquiti Wi‑Fi (or similar).
• Experience liaising with third-party providers (e.g. Dell BT).
• Strong customer service and client-facing skills.
• Experience working within formal processes (e.g. ISO 27001 GDPR).
• Comfortable working in a fast-paced rapidly changing environment.

Remuneration and Benefits

• Guaranteed allowance per annum to cover early starts / late finishes.
• Company vehicle.
• Holiday entitlement: 25 days UK bank holidays.
• Contributory pension scheme.
• Personal Learning Plan.
• High-spec equipment provided.
• Subsistence allowance.

Working Pattern

• Standard hours: 9:00am – 5:30pm.
• Flexibility required for travel, early starts and late finishes.

Must reliably commute to or plan to relocate near Norwich before starting.

Please apply or contact Altered Resourcing for more info.

Key Skills

• Active Directory
• Technical Documentation
• Windows
• On-Site Support
• Test Equipment
• Linux
• Internet
• Preventive Maintenance
• Technical Assistance
• Troubleshoot
• Problem Resolution
• Setup
• Hardware
• UNIX

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary: 30000 - 35000