Field Delivery Manager

Johnson Controls; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global safety solutions leader in Plymouth is seeking a Field Delivery Manager to lead a team of engineers. This role focuses on delivering exceptional service to customers, especially a key client, making up about 60% of the job. Candidates should have prior experience in the fire suppression industry and excellent leadership skills. The role offers competitive salary, company vehicle, extensive training, and career development opportunities. If you are ready to inspire a team and ensure service excellence, apply now.

Benefits

Competitive salary

Company vehicle, fuel card, and full PPE

25 days paid holiday plus bank holidays

7% matched pension contributions

Discounts on high-street brands

Extensive training opportunities

Qualifications

• Previous experience in the fire suppression industry is essential.
• Ability to frequently visit sites each week is essential.
• Proven experience managing teams in a field-based engineering environment.

Responsibilities

• Lead, coach, and manage a team of field engineers across multiple sites.
• Ensure safety, compliance, and outstanding service at all times.
• Build strong customer relationships and manage on-site issues or complaints.

Skills

Leadership skills

Excellent communication

Problem-solving mindset

Project management

Job description

Join Johnson Controls – A Global Leader in Fire Suppression

Johnson Controls is a global leader in fire suppression, providing innovative, reliable systems and expert service that protect people and critical assets. Our teams deliver safe, compliant, high‑performance solutions across a wide range of industries, helping customers stay protected and operational every day.

We’re now looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, this is the opportunity for you.

Why Join Us?

This is your chance to work with cutting‑edge fire suppression systems, protect lives and property, and build a rewarding career with a global leader in safety solutions.

At Johnson Controls, we don’t just maintain systems — we create safer environments. Join our team and make a real difference every day.

What We Offer

We believe in rewarding your expertise and commitment:

• Competitive salary
• Company vehicle, fuel card, and full PPE
• 25 days paid holiday plus bank holidays, plus paid sick leave
• 7% matched pension contributions, free life assurance, and employee assistance programme
• Discounts on high‑street brands and Johnson Controls security products
• Cycle‑to‑work scheme
• Extensive training and cross‑skilling opportunities with world‑class resources
• Supportive, collaborative team culture with access to business resource groups
• Long‑term career development and progression opportunities

What You’ll Do

• Lead, coach, and manage a team of field engineers across multiple sites
• Ensure safety, compliance, and outstanding service at all times
• Support and supervise performance to meet operational KPIs and customer expectations
• Build strong customer relationships and manage on‑site issues or complaints
• Monitor budget performance, control costs, and identify efficiency improvements
• Coordinate call‑out rotas, equipment, fleet use, and engineer schedules
• Identify training needs, onboard new engineers, and support succession planning
• Act as a key support to the Service Delivery Manager when required

What We’re Looking For

• Previous experience in the fire suppression industry is essential
• Ability to frequently visit sites each week is essential
• Proven experience managing teams in a field‑based engineering environment
• Strong leadership, coaching, and performance management skills
• Excellent planning, multitasking, and communication abilities
• A proactive, solution‑focused mindset with strong commercial awareness
• Confidence managing safety protocols, audits, and compliance requirements
• Ability to work cross‑functionally and build strong stakeholder relationships

If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence — apply now and be part of something big.