Field Customer Success Specialist - AgriTech & Livestock

Merck; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in agricultural technology is seeking a Customer Success Specialist in Milton Keynes. This role entails ensuring customers maximize the use of innovative animal identification products. Responsibilities include guiding onboarding processes, providing ongoing support, and identifying improvement opportunities in farm routines. Candidates should have experience in customer-facing roles, a deep passion for agriculture, and excellent communication skills. This position requires travel approximately 50% of the time.

Qualifications

• Several years of experience in customer-facing roles, preferably in customer success or account management.
• Deep understanding and passion for the agriculture and dairy livestock industry.
• Excellent interpersonal and communication skills, with proficiency in English.

Responsibilities

• Develop a deep understanding of livestock dairy technology solutions.
• Help customers through the onboarding process.
• Evaluate farm routines and recommend optimization changes.
• Address customer inquiries related to product functionality.
• Identify upselling and cross-selling opportunities.

Skills

Customer Success

Communication

Adaptability

Livestock Management

Account Management

Job description

A global leader in agricultural technology is seeking a Customer Success Specialist in Milton Keynes. This role entails ensuring customers maximize the use of innovative animal identification products. Responsibilities include guiding onboarding processes, providing ongoing support, and identifying improvement opportunities in farm routines. Candidates should have experience in customer-facing roles, a deep passion for agriculture, and excellent communication skills. This position requires travel approximately 50% of the time.