Field Applications Specialist Laboratory Solutions

Siemens Aktiengesellschaft; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading medical technology company in the UK is looking for a Field-Based Applications Specialist to support their Blood Sciences diagnostics solutions. This role involves troubleshooting, customer training, software updates, and product launches while ensuring system effectiveness and customer satisfaction. Applicants should have a degree in Biomedical Science and experience in Blood Sciences. A full UK driving licence is essential for this position, which involves travel to customer sites throughout the UK.

Qualifications

• Experience in Blood Sciences is essential.
• Knowledge of laboratory automation and IT systems is advantageous.
• Working knowledge of laboratory UKAS accreditation standards would be beneficial.
• Fluency in English, both written and spoken.

Responsibilities

• Own customer applications calls and support remotely and onsite.
• Update system software and inform customers of advantages.
• Configure lab solutions meeting customer needs.
• Support Blood Sciences customer sites and develop opportunities.
• Participate in cross-functional projects for customer training.

Skills

Dependability

Communication skills

Teamwork

Commercial awareness

Decision making

Organisational skills

Education

University Degree in Biomedical Science

Job description

In this role, you will support the Siemens Healthineers range of Blood Sciences laboratory diagnostics solutions. You will be required to troubleshoot and rectify applications issues, train customers, update software, launch new products and ensure that systems operate effectively, driving customer satisfaction and full resolution of queries. This is a Field Based role and requires a high level of willingness and flexibility for travel to customer sites throughout United Kingdom (but in particular Crewe/Stoke-on-Trent & North East Middleborough/Darlington) for which a full UK driving licence is required.

Responsibilities

• Working with the Zone Services Operations team, you will take ownership of customer applications calls using service management software and AI tools to provide both remote and on-site support. Providing effective resolution of customer events in a timely manner.
• Update system software within set deadlines. Inform customers of the advantages to be gained by the update and support relevant customer training.
• Configure and optimise performance of laboratory solutions to meet customer needs. Identify workflow improvements and support assay evaluations in line with relevant quality standards.
• Provide support to Blood Sciences customer sites, developing business opportunities, delivering product presentations and demonstrations to relevant stakeholders.
• Contribute to creating a motivated, positive and communicative atmosphere when working with both internal and external stakeholders. Correspond with relevant team members regarding commercial information and opportunities.
• Utilise set escalation processes to resolve customer events and inform management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met. This will require preparation of reports for customers and internal teams.
• Participation in cross-functional projects, ensuring implementation timelines are adhered to by conducting assay evaluations and customer training as necessary.
• Responsible for appropriate and timely complaint escalation, ensuring compliance with quality procedures and work instructions.

Qualifications

• University Degree in Biomedical Science or equivalent in relevant life science subject.
• Experience in Blood Sciences. (Knowledge of laboratory automation and IT systems would be advantageous.)
• Dependability, capacity for teamwork, decision making and organisational skills.
• Working knowledge of laboratory UKAS accreditation standards would be beneficial.
• Good communication skills both verbal and written.
• Team player, willingness to learn and share knowledge.
• Commercial awareness and high customer and stakeholder engagement.
• Full UK driving licence.
• Fluency in English language, both written and spoken.

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.